Job Description

Job Description

Technical Support Representative

About Centerbase

Centerbase is a cloud-based legal operations system that empowers midsize law firms to run their practice with confidence. It’s a highly scalable and configurable system that liberates legal teams from manual work by automating routine tasks and connecting them in a single collaborative workspace. Boasting a comprehensive feature set of billing, accounting, and practice management tools plus the ability to offer full-history data migrations, Centerbase has become the go-to solution for midsize law firms.

Centerbase started with the same fundamental purpose that drives the company today: solving real problems. That drive has made us the fastest-growing company in Legal Tech, with a mission to power the growth of law firms.

Centerbase has an amazing team, and we pride ourselves in having an exceptional culture that is the perfect combination of professionalism, hard work and fun. We reward performance, and all our team members have the opportunity to make an immediate impact.

Job Description:

Are you passionate about helping others? Are you a fast learner who enjoys solving problems and working collaboratively to find solutions? Do you enjoy a team environment where your voice is heard, and you can have real input into decision-making? Are you looking for a career, not just a job, with opportunities for advancement? If so, Centerbase might be the place for you.

We’re looking for a passionate, tech-savvy problem-solver who can learn at a fast pace, and consistently deliver quality customer service. Previous client support experience is not required, but a positive attitude, energy, and a desire to learn are!

What You’ll Be Doing:

As a Technical Support Representative at Centerbase, you’ll take on a dynamic role that includes providing technical assistance, troubleshooting and resolving customer problems, interfacing with other teams on various product issues, and contributing to our growing library of support tools and resources.

The Technical Support Representative is expected to master the Centerbase suite of products and ensure our customers get answers to questions in a fast and effective manner.

Responsibilities:

• Become an expert on our product.
• Provide end-user support on Centerbase software.
• Manage multiple support requests through phone and email, prioritizing where necessary to ensure vital business practices retain continuity.
• Provide knowledge transfer and hands-on support post-implementation.
• Contribute your ideas and suggestions on how to improve how we provide our solutions and services constantly.
• Work with our software development team to create solutions to problems or issues you uncover with clients or partners.
• Interface with management, partners, and clients within and outside the organization.

Who You Are / Qualifications:

• High energy and drive, yet empathetic and caring.
• Curious and with a strong appetite to learn new things.
• Interesting, fun, funny, and otherwise a nice person to work with.
• Ability to easily communicate with others about technical topics.
• Ability to adapt and work efficiently in a fast-paced environment.
• Ability to build rapport with diverse and differently motivated individuals, groups, and departments.
• Demonstrable “do whatever it takes” attitude to get the job done.