Job Description

• Demonstrates courteous and friendly manner towards customers, co-workers and volunteers on a daily and ongoing basis.
• Provides accurate information in a clear and concise manner in accordance with CCSPCA policies on a daily, ongoing and as needed basis.
• Greets and directs patrons, answers questions and answers phones regarding the surrendering of an animal or turning in a Stray in accordance with CCSPCA policies on a daily, ongoing and as needed basis.
• Provides callers and patrons with additional resources and alternatives available using a non-judgmental and compassionate approach in an effort to decrease the amount of animals being surrendered by owners.
• Processes cash and credit card payments.
• Processes the intake of an animal on a daily and as needed basis by completing all the necessary animal paperwork at the time of intake, in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.
• Enters all intake information into the shelter management system in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.
• Educates patrons about responsible pet ownership and care in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.
• Handles and places animals of different temperaments and health conditions in temporary receiving area for assessment.
• Maintains neatness and cleanliness in areas surrounding the Front Desk area on a daily and as needed basis.
• Maintains current on updated promotions, shelter services, shelter programs and adoption efforts.
• Encourages solicitations from patrons in accordance to CCSPCA policies on a daily and as needed basis.
• Adheres to CCSPCAs disease management and safety precautions on an ongoing basis.
• Vaccinate incoming animals.
• Take photographs of incoming animals and uploading it on our Shelter Management system.

REQUIREMENTS

QUALIFICATION REQUIREMENTS: High school diploma or equivalent. High comfort level with computers specifically a working knowledge of Microsoft products. Must be able to communicate with public in a professional and positive manner. Ability to maintain confidentiality. Ability to handle stressful situations and good problem solving/interpersonal skills. Ability to work cooperatively with a diverse group of people. Must communicate clearly and effectively in English. Must be able to handle aggressive animals and the emotional aspect of euthanasia.

MINIMUM REQUIREMENTS: At least 6 months prior customer service experience, answering phones and money handling experience. Must maintain a professional and courteous attitude at all times .Previous animal care skills. Office equipment experience such as: calculator, credit card machines, computer, and printers.

Able to administer routine vaccinations to the animals in our care.

BENEFITS

THIS POSITION IS A PART-TIME POSITION. 20-25 HOURS/WEEK.

$14.50/HOUR.

MUST BE ABLE TO WORK WEEKENDS AND HOLIDAYS.