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IT Assistant/Help Desk - Full Time (San Luis Obispo, CA)

Central Coast Home Health & Hospice

IT Assistant/Help Desk - Full Time (San Luis Obispo, CA)

San Luis Obispo, CA
Full Time
Paid
  • Responsibilities

    Central Coast Home Health is a locally owned and operated organization with an excellent reputation throughout San Luis Obispo and Santa Barbara Counties. We are seeking a full time IT Assistant who will be the first point of contact for all IT support related items. They will be responsible for a variety of tasks to ensure the technology needs of our employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with our employees and vendors. 

    PRIMARY RESPONSIBILITIES INCLUDE:

    • New employee onboarding (account creation; workstation and mobile device setups and configuration

    • Install, manage and troubleshoot various software suites,

    • Duties include the following (other duties may be assigned as required by management):

    • Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.

    • Update and maintain demographic information in all systems

    • Assist w/ various projects and participate in development and improvement of processes and internal controls.

    • Maintaining a positive relationship with customers and vendors alike.

    REQUIREMENTS:

    • IT support experience or a comparable mix of education/certifications and experience preferred

    • Office 365 experience preferred

    • Experience with Active Directory and Windows Server environments preferred

    • Knowledge of networking and firewalls preferred

    • Excellent customer service and communication skills

    • Experience with desktop and mobile support, configuration and setup: Windows OS and iOS.

    • Ability to adapt to changing needs while responding quickly and positively.

    • Ability to plan, prioritize, and complete assignments within deadlines.

    • Must be able to work as part of a team and independently, in fast paced environment—ability to focus during busy periods throughout the month and year.

    Must be a highly motivated and organized, as well as have extreme attention to detail.