Job Description

Medium sized Independent insurance agency seeking a licensed customer service representative to work in our Johnston, Iowa office. The right candidate will service all lines of personal insurance in a fast paced office environment. The type of products our agency sells and services include Auto, Homeowner's, Umbrella, Commercial, and more. The qualified candidate is required to have a current property and casualty insurance license in Iowa. One or more years of experience in a property and casualty insurance agency required, preferably in an independent agency.

DUTIES:

• Manage incoming calls
• Work with clients with changes, payments, and inquiries.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

SKILLS

• Proven customer support experience or experience as a client service representative
• Licensed in P&C and have a minimum of 1 year of experience in the insurance industry
• Dependability is a must.
• Strong phone contact handling skills and active listening
• Familiarity with AMS360 Management System
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively