Central Services Engineer / NOC Engineer

Position Summary:

First Call seeks a NOC Engineer with expertise in remote monitoring and management of PC’s, Servers and Network Devices.

The position provides remote proactive maintenance across all our clients. The focus of this role is to minimize reactive service requests to our support team which drives efficiency and enhances the predictability, security and performance of our client’s environments. This work is primarily accomplished using Remote Monitoring and Management (RMM) tools which deploy remote agents on user endpoints to monitor for problems that can be solved proactively.

Automation, scripting, large scale problem solving, big picture thinking.

Job Status: Full Time

Employee Type: Hourly

Pay: $21-$27/hour DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Kitchen, pool table, snacks and coffee

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\flexibility

• General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Location: Prefer Missoula but open to having resource work out of offices in Butte, Kalispell or Great Falls. Remote Worker option will also be considered for highly qualified candidates.

Position Roles & Responsibilities:

• New Customer Onboarding/Remote Tools Deployment

• Backup Management

• Antivirus Management

• Windows Patch Management

• 3rd Party Application Patch Management

• PC and Server Endpoint and Network Device Management

• Working with IT Team to improve overall IT results for clients

RESOURCE PROFILE:

• Problem solver

• Positive attitude

• Ability to work under pressure

• Attention to detail, conscientiousness

• Quality assurance

• Professional appearance and approach to work

• Technical Skills:

• Desktop operating system support skills

• Intermediate server operating system skills

• Intermediate networking skills

• Intermediate overall troubleshooting skills

• Remote Monitoring and Management Tools such as Kaseya or Labtech