ADMINISTRATIVE ASSISTANT & INTAKE COORDINATOR
We're looking to hire an Administrative Assistant & Intake Coordinator to join our Boston location of our Children's Behavioral Health Initiative [CBHI] Division. The Administrative Assistant & Intake Coordinator will:
- Conduct Intakes for In-Home Therapy, In-Home Behavioral and Therapeutic Mentoring Services
- Take referrals over the phone, fax or e-mail and screen them in or out
- Complete wait list spreadsheets
- Check insurance eligibility for clients
- Call families confirming interest in services
- Offer outside referrals in case family chooses not to wait
- Make weekly follow up calls to families on the waiting list
- Check eligibility of clients and send email with updates to supervisors and Clinical Director
- Maintain and update list of clients, tracking spreadsheets and caseload trackers
- Inform staff on a weekly basis when re-authorizations are due and when and how many units should be requested
- Update Managed Care Entities (MCEs) weekly online report and complete monthly report
- Keep vacation requests record, training requests and requests for payment
- Make copies of training material
- Order office supplies
- Manage petty cash
- Open new cases in the Electronic Health Record/Billing system, enter authorizations and re-authorizations and modify clients information as needed.
- Complete other tasks requested by the Program Director
Required Skills
- Minimum High School Diploma with business related course or equivalency.
- Basic knowledge of scheduling and scheduling systems and procedures.
- Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
- Must understand the population and information sensitivity (i.e. HIPPA and privacy laws and regulation) protocols required in mental health.
- Required fluency in English and Spanish.
- Salary is $16/hour.
BENEFITS
- Retirement Plan 403(b)
- Health, Dental, Vision, and Life Insurance
- Paid vacations
- 11 paid holidays
- 8 discretionary days a year
- Discounts offered to your Verizon and/or Sprint plans
- Hiring Bonuses may vary based on degree.
Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.
Required Experience