Job Description

JOB PURPOSE

This role is responsible for facilitating all aspects of onboarding for clinical and field-based personnel. THE ONBOARDING SPECIALIST will organize, maintain, and verify all aspects of the process and maintain current clinical and field-based staff files. Additionally, they will provide a positive customer service experience to team members.

SUCCESS MEASURES include adherence to Centria policies, customer satisfaction, and meeting targeted onboarding timelines.

DUTIES AND RESPONSIBILITIES

ONBOARDING

• Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
• Communicate regulations, policies, and procedures to team members, including clinical and field staff, as needed.
• Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
• Track the candidate's daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
• Partner with the Recruiting and Operations teams regarding candidate and team member transitions.
• Create applicable internal and external accounts, as needed.

CUSTOMER SERVICE

• Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
• Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.

MANAGERIAL RESPONSIBILITY

The role of the Onboarding Specialist acts as an individual contributor with no direct reports.

KEY FISCAL RESPONSIBILITIES

This role has no budgetary control or financial oversight responsibilities.

QUALIFICATIONS

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

EDUCATION

• Associates Degree
• Bachelor's Degree, preferred

WORK EXPERIENCE

• 1 + years administrative or customer service experience
• Data entry experience, preferred

EQUIPMENT AND TECHNOLOGY EXPERIENCE

• Laptop or Desktop computer
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Microsoft Office Suite (Word, Excel)

KNOWLEDGE AND SKILLS

• Proficiency in PC software, especially spreadsheet programs;
• Effective communication skills, both written and verbal, with internal and external stakeholders;
• Ability to build rapport with team members, including clinical and field staff, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Excellent interpersonal and listening skills;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality;
• Established track record of generating error-free

MINIMUM COMPETENCY REQUIREMENTS

An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Communication skills

INTERPERSONAL DEMANDS

• Some interactions with other teams
• Some interactions with key internal and external stakeholders

DECISION MAKING

• Mostly choosing from other options suggested by leaders and/or teammates

WORKING CONDITIONS

• Centria's office hours are Monday through Friday from 8:30 am – 6:00
• Additional time or occasional shift in schedule may be required to complete the above work or meet company
• Overtime is not a planned part of this role; if required, overtime must be pre-approved in writing by a leader in the

PHYSICAL DEMANDS

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Company Description

Founded in 2009 and headquartered in Farmington Hills, Michigan, Centria Healthcare is a leading provider of home-based catastrophic injury and rehabilitation care, private duty nursing, and supportive living services. Centria Healthcare Autism Services is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD) across the state of Michigan, with services in other states.