Job Description

BILINGUAL CALL CENTER AGENT (ENGLISH AND SPANISH)

Location: WASHINGTON, DC

Job Type: TEMPORARY - 6 MONTHS

Salary: $19.50/HR.

WHO WE ARE

CentroNía is a bilingual, multicultural, nationally accredited learning center that provides affordable and high-quality education; professional development to educators; and family support services to low-income children and families. As an award-winning nonprofit organization, we focus on providing a more holistic approach that ensures that the children and families we serve receive the support and encouragement they need to succeed academically, develop a strong sense of community, and live healthy and active lives. CentroNía offers a diverse and inclusive welcoming work environment with promising career opportunities and a holistic learning experience.

WHAT WE ARE LOOKING FOR

CentroNía seeks a bilingual customer service professional to support an information hotline for DC CARES funding for excluded workers in DC.

RESPONSIBILITIES:

1. Answers phone inquiries for DC CARES and refers to appropriate channels
2. Relays eligibility criteria and process for submitting an application for assistance
3. Assists callers with submitting an application over the phone.
4. Collects and records data on all calls into the designated database; maintain and update database records, and keeps a filing system for all cases.
5. Supports and promotes the hotline through participation in community events and training

REQUIRED CORE COMPETENCIES:

1. Strong verbal and written communication skills in English and Spanish
2. Intermediate computer literacy.
3. Basic proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Docs required.
4. Ethical and professional conduct.
5. Commitment to maintaining confidentiality.
6. Excellent organization skills
7. Attention to detail.

QUALIFICATIONS:

• Bilingual (English-Spanish / Spanish-English).
• Customer Service experience in an educational setting.
• ·High School Diploma or equivalent.

This job description does not list all the duties of the job. Management reserves the right to review and edit duties as desired or needed.

CENTRONÍA IS AN EQUAL OPPORTUNITY EMPLOYER.

Company Description

Access to quality education continues to be the single most important challenge facing the District of Columbia and the greater metropolitan region. CentroNia, a nationally recognized, award-winning educational organization, provides affordable, quality education; professional development to educators; and family support services to more than 2,400 low-income children and families in the District of Columbia metropolitan region. Founded in 1986, CentroNiais a multicultural learning community with a pioneering approach to bilingual education. Our holistic approach ensures that the children and families we serve receive the support and encouragement they need to succeed academically, develop a strong sense of community, and live healthy and active lives.