Century Consulting Services has been a trusted name in the financial industry for over a decade. Since our establishment, we've dedicated ourselves to helping clients navigate the complexities of finance and take control of their financial futures. Our mission is simple yet profound: to empower individuals with the knowledge and tools they need to achieve financial freedom.
We are seeking a skilled and personable Desktop Support Technician to join our IT team at our Austin, TX location. The ideal candidate will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems and equipment. An excellent Desktop Support Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer service oriented. **
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Please note that this is M-F on-site schedule in Austin, TX.
Provide technical support to end-users, resolving hardware, software, and network issues in a timely manner
Install, configure, and maintain desktop hardware and software systems.
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Collaborate with IT team members to troubleshoot and resolve complex technical problems.
Maintain accurate documentation of support activities and procedures by providing detailed information on IT requests
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Deliver training and support to end-users on technology-related topics
Identify and suggest possible improvements to procedures
2-4 years experience as a Desktop Support Technician
Tech savvy with working knowledge of office automation products, databases, computer systems, mobile devices, and other tech products
Strong troubleshooting, analytical, and problem-solving skills.
Impeccable attention to detail
Organized and Task Oriented
Ability to diagnose and solve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field