Job Description

At Century HVAC Distributing, we provide heating, ventilation, and air conditioning (HVAC) solutions to licensed contractors, the multifamily industry, and commercial properties at our 12 Texas locations. Our mission is to empower employees to provide exceptional service in every interaction while embodying our company values:

• Gung Ho!: Embodies the company’s values and culture
• Committed: Dedicated to completing tasks and achieving goals
• Dependable: Undeniably reliable
• Exceptional Service: Expected service and then some
• Responsive: Quick to react and acknowledge all

The INSIDE SALES / COUNTER SALES REPRESENTATIVE plays a crucial role in delivering our mission and achieving our goals. In this role, you will be responsible for greeting customers and taking orders of HVAC products and supplies, assisting customers with warranty returns and credits, as well as handling customer inquiries regarding products and/or services. You should provide friendly and efficient service to ensure maximum customer satisfaction. The INSIDE SALES / COUNTER SALES REPRESENTATIVE should make sure the customer receives the correct products in the correct quantity at the correct time so they can keep members of our community comfortable in their homes and workplaces.

If you are currently working as a retails sales or parts counter sales, you would be a good fit for this position.

• Prepare quote orders for customers
• Prepare invoice orders taken via telephone, fax, or over the counter
• Process sales by credit card, cash, or checks and verifying customers are authorized company personnel
• Issue credits for items returned according to company policy
• Assist warehouse personnel in pulling and preparing sold products using automated machinery for assistance
• Assist, troubleshoot and/or research customers’ inquiries regarding products and/or services
• Perform cycle counting and/or daily deposits according to branch schedule
• Maintain general appearance of branch showroom, warehouse and grounds
• Ensure that each customer leaves the store satisfied

EDUCATIONAL REQUIREMENTS AND/OR EXPERIENCE REQUIRED:

A high school diploma or equivalent and at least 6 months of counter sales, parts sales and/or HVAC experience is preferred. Basic level understanding of air conditioning and heating knowledge. Excellent interpersonal and communication skills and a neat personal appearance.

SKILLS:

• Good verbal, written, and conflict resolution skills
• Ability to operate warehouse machinery
• Must be able to lift 50 lbs.
• Ability to sit for several hours at a time
• Basic mathematics skills (add, divide, multiply and subtract units of measure)

PERFORMANCE EXPECTATIONS:

• 60 orders per day
• 250 lines per day

Company Description

At Century HVAC Distributing, we provide HVAC solutions to licensed contractors, the multifamily industry, and commercial properties at our 12 Texas locations. Our mission is to empower employees to provide exceptional service in every interaction while embodying our company values: Gung Ho!: Embodies the company's values and culture Committed: Dedicated to completing tasks and achieving goals Dependable: Undeniably reliable Exceptional Service: Expected service and then some Responsive: Quick to react and acknowledge all