International hotel brand seeks Server in the heart of what Money Magazine and Lonely Planet have recently dubbed "America's Coolest Neighborhood".

Lawrenceville is at the heart of Pittsburgh's renaissance and is known as haven and destination for artists, local shops, and the some of the most innovative restaurants on Pittsburgh's flourishing culinary scene. The boutique hotel will house a new restaurant in timeless venue with a simple straightforward contemporary menu with an upscale wine program, a barista and wine retail shop, and a second restaurant/bar located on the rooftop featuring vibrant bar program with plates to share and focused on clean, simple, local ingredients. The hotel brand caters to business and leisure travelers in cosmopolitan cities including Madrid and Barcelona in Spain; Paris, France; Lisbon, Portugal; Frankfurt and Berlin, Germany; Buenos Aires, Argentina; Sao Paulo, Brazil; Brisbane, Australia and New York City, U.S.

SUMMARY

To greet and serve the guest in accordance with TRYP standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display genuine hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

RESPONSIBILITIES

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as always established by the restaurant.

Completes all restocking and cleaning duties by performing opening and closing side work as instructed.

Memorizes menu items, recipes and daily specials to answer questions and make recommendation to customers.

Maintains cleanliness standards in restaurant, server station and kitchen service area to have a clean, presentable and attractive facility.

Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.

Receives proper payment from guest and ensures accuracy of guest check and method of payment to safeguard customer and company.

Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.

REQUIREMENTS

Must be fluent in oral and written English.

Must have basic knowledge of customer service principles, food server functions and restaurant and kitchen operations.

Must know standard cash-handling procedures.

Must have good eyesight, to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Must have manual coordination, to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Previous experience in similar position of 3 months or longer.

BENEFITS

Competitive wage commensurate with qualifications.

Medical insurance and 401(k) plan.

Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.