Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Summary/Objective

The electronic banking specialist position is responsible for ensuring the daily operations of electronic banking functions, under the direction of the Electronic Banking Manager. This position is responsible for the various tasks involved in the overall operation of the electronic banking department, including debit card maintenance, debit card fraud, and the daily operations and customer inquiries concerning various internet banking platforms. The electronic banking specialist is also responsible for ensuring regulatory and procedural compliance in all areas of this department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Review and work all bill pay cases from the daily work list in the bill pay platform

· Handle new bill pay cases as submitted by customers

· Review and approve all new internet banking applications

· Review and approve all internet banking account addition or deletion requests

· Review pending external transfer accounts and external transfers

· Respond to all internet banking messages throughout the day

· Review and approve mobile check deposit files

· Review and approve remote deposit capture files

· Handle and resolve all debit card disputes

· Respond to all Falcon fraud cases and manage reporting of that data

· Handle debit card tasks (limit increases, travel notices, etc.)

· Handle ACH files submitted to Hogan (email totals)

· Train customers and handle setup of Remote Deposit Capture

· Train customers and handle setup of Cash Management

· Handle customer calls regarding internet banking platforms

· Handle duties related to instant‐issue debit cards

· Handle ACH returns, corrections, and disputes

· Review reports from internet banking

· Review debit card reports

· Setup internal auto transfers

· Government Reclamations

Competencies

· Problem Solving/Analysis

· Multi-tasking

· Patience

· Follow-up

· Teamwork orientation

· Customer focused

· Strong Customer Service Skills

· Time management

· Communication proficiency

· Technical capacity

· Knowledge of office methods, procedures, and practices including the use of standard office and equipment

· Detail oriented

· Organized

· Motivated

Supervisory Responsibility

This position is not responsible for the supervision of other employees.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and spreadsheets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job may also require the employee to frequently lift at least 25 pounds.

Position Type/Expected Hours of Work

This is a full‐time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm, with a one‐hour paid lunch break. This position may require occasional evening and weekend work as needed.

Travel

Travel is primarily local during the business day, although some out‐of‐area and overnight travel may be expected.

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

Experience in customer contact and problem resolution is preferred.

Minimum

Equivalent combinations of experience, training and/or education approved by Human Resources

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer/Veterans/Disabled