Classification: Contract
Contract Length: 6 months

CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.

Position Summary:
The Application Support Analyst II is proficient with Cerner/Oracle Healthcare applications, an understanding of hospital workflows and has customer services experience. This person has experience implementing or supporting the application. Key responsibilities include responding/troubleshooting customer incidents and service requests assigned to the support team, insuring timely response to tickets, meeting defined SLA’s and driving results to ensure the client’s strategic priorities are met. They will also be responsible for building application functionality, developing requirements and assisting with upgrades.

Responsibilities

• Performance Plan updates
• Protect and Grow Customers by appropriately managing personal growth related to job responsibilities and prioritization of assigned workloads.
• Participate in company and customer meetings, complete all HR duties, timesheets, expense reports, status reports
• Provide knowledge in your area of expertise to assist with the resolution of helpdesk tickets logged by customer.
• Following defined IT Support Policy and Procedures agreed upon for Managed Services and customer
• Work with both Managed Services and customer management and PMs to prioritize your tasks to meet deadlines
• Assist in providing functionality demonstrations of their application and end user education.
• Establish and maintain strong relationships with Stakeholders and Customers
• Work with the peers and customers to understand their requirements and resolve issues in a timely manner.
• Monitor system performance and report anomalies, errors, inaccuracies or inefficiencies and work with team to make recommendations.
• Looks for opportunities and innovations to improve support processes.
• Work with vendors and internal team to gain knowledge of their product features.
• Work with vendors to resolve level 3 support issues.

Requirements

• Bachelor’s degree preferred
• Proficient in Cerner/Oracle specifically around RadNet, preferably with knowledge of other modules like FirstNet, PowerTools, etc.
• 3+ years of experience
• License or certification in clinical specialty or relevant work experience preferred
• Software implementation experience preferred