Agriculture Customer Support 25551
Job Description
Join our team on-site at John Deere as a full-time Customer Support Rep. These positions will be on the Product Team for a Technical Support Center.
HOURS: *Candidates must be able to work shifts during our business hours of Monday-Friday 7am-7pm, occasional holidays, weekends, and overtime based on the needs of the business. *Training and mentoring will be on1st shift and last approximately 6weeks. *Travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
HOURLY RATE OF PAY: $16.00-$17.00 per hour
BENEFITS: 401K, paid life insurance, optional health/vision/dental PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4)support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online. A few of the 100+ products supported by the R4 support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
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