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Agriculture Customer Support Rep 25383

Cerebral Staffing, LLC

Agriculture Customer Support Rep 25383

Urbandale, IA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Join Cerebral Staffing LLC as a full-time technical CUSTOMER SUPPORT REP onsite at John Deere in Urbandale, IA. Qualified candidates will have at least one full year of strong customer support experience, preferably dealing with farming technology, to be considered. Ideal candidates will have degrees in Business or Agriculture. 

    HOURS:  Candidates must be able to work and rotate between various shifts 7 AM to 7 PM Monday through Friday, and occasional holidays, and OT based on the needs of the business.  Training and mentoring will last approximately 6 weeks.

    HOURLY RATE OF PAY:  $16.75 per hour

    LOCATION: R4 Enterprise Contact Center, ISG Urbandale, IA

    BENEFITS: 401K, paid life insurance, optional health/vision/dental

    PRIMARY RESPONSIBILTIES & DUTIES: The support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the CCMS system. Technicians also create and maintain support tools/solutions available online. 

    DUTIES:

    • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
    • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
    • Distributes additional product/service/policy information to customers, dealers, and Deere personnel.
    • Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line.
    • Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact. Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

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  • Locations
    Urbandale, IA • Des Moines, IA