Do you want to be part of an INDUSTRY LEADER? Do you like working for a SMALL BUSINESS that has the sales, marketing and training resources of a large national company? Do get excited about a GOOD PLAN? Do you enjoy COMMUNICATING with people and HELPING them realize their visions? If the answer is YES, then joining the CertaPro Painters® of Maine Team may be right for you.CertaPro Painters® of Maine is not only one of the leading PROFESSIONAL painting companies in Maine but also one of the oldest, most successful CertaPro Painters® franchise operations in the country, with over 20-years providing professional painting services that beautify the interiors and exterior of residential homes and commercial buildings. We are independently owned and operated. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.The Promise we make is “To Consistently Delivery Extraordinary Experiences®”. While this promise is made to our customers and clients, it is also made to our fellow team members, employees and subcontractors alike, as well as our vendors and other partners. It is a promise the Company makes to you but one we ask you to make to the Company as well.

The Vision we have for the Company is that “In a world of increasingly little or no CERTAINTY, CertaPro Painters® DELIVERS one job and one EXTRAORDINARY CUSTOMER EXPERIENCE at a time.” While it is important to assure our customers of our quality workmanship and our expertise, and to deliver completed projects that demonstrate a high level of craftsmanship, more important is that the customer can reflect on the overall experience, from when they first contact us until when the project is complete, and that they feel we Delivered on that Vision.As the Production Scheduler for CertaPro Painters® of Maine, you will help make sure we deliver on our promises.

Position Overview: The role of the Production Scheduler is to support the Office Manager, the Production Manager and the Sales Team with a range of planning, scheduling and communication activities. These activities directly contribute toward the company meeting or exceeding expectations in terms of Leads Generated, Sales Dollars Completed, Gross Profit Margin, and Net Promoter Score Rating. While working toward these goals, the CMA must represent the CertaPro brand in a manner that distinguishes us from our local competition as CertaPro “Delivers Extraordinary Experiences” and ensures that our customer’s needs and expectations are met or exceeded.Please be aware that this position is NOT available as a remote position.

Key Accountabilities:

Customer Communication – 40%

Schedule sales appointments requested via Phone or Email.

Return calls or emails within 1- hour, even if only to identify a time when you will provide an update or more detailed response.

Contact customers within 24-hours of contract receipt to acknowledge receipt and confirm approximate start range.

Email customer with 3-5 days of contract receipt to confirm start range, provide additional welcome information, next steps and solicit color confirmation.

Contact each customer every 2- weeks to confirm approximate start range or notify of any schedule changes.

Update customers weekly via email if production schedule has shifted more than 1-week beyond original date range provided.

Production Scheduling and Management- 40%

Create, manage and update the Production Schedule for all jobs and painter teams.

Colors confirmed and updated before job is started.

Collection of deposit upon scheduling start date.

CRM job status updates

Customer Experience/Quality Assurance – 10%

Call each customer within 48-hours of the job starting to ensure expectations are met.

Weekly communication to painting staff on “successes” and “opportunities” to improve.

Call each customer within 48-hours of job completion to confirm all expectations are met and determine if any touch-ups or other call backs are needed.

Painter Recruiting, Retention and Morale -10%

Coordinate quarterly production meetings

Update new Painters into CRM

Coordinate painter communication tools (WhatsApp)

Weekly communication to painters on CSS, processes, and procedures

Weekly Communication to painters on NPS Successes

Monthly safety topic communication.

Qualifications/Certifications:

High school diploma or GED

College degree a plus but not required

Organized and detailed oriented

Knowledge of Microsoft office packages

Excellent verbal and written communication skills

Excellent organizational and time management skills

Previous experience requested.

Each CertaPro Painters® business is independently owned and operated.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.