Job Description

The Certification Project coordinator provides essential support to ensure the smooth operations between UTAC's Certification Department and the client. This role involves a variety of administrative tasks including assisting with supplier process and invoices, support onboarding of locally sourced auditors, scheduling audits, issuing certificates and certification letters to clients, and maintaining and improving customer satisfaction. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills.

Clients

• Maintain and improve customer satisfaction
• Liaise with clients on their audits
• Liase with auditors and client avaibility
• Drive customer satisfaction survey results

Operations

• Identify and select auditors to perform audits
• Maintain the DIAMS database (certification application)
• Maintain the decision maker process, ensuring quotations, recertification reviews, etc., are available for decision-making with the support of the US Certification Manager & Head of Certification office
• Support the onboarding of locally sourced auditors where necessary
• Issue certificates and certification letters to clients
• Lead the process for outstanding tasks in the certification application IT (DIAMS)
• Lead the deployment and continuous improvement across SQCDP process

Finance

• Assist with supplier invoices
• Chase invoices that are over the 30-day payment agreement
• Assist with identifying improvements to maintain budgets and financial targets

Qualifications

• High school diploma or equivalent; associates degree preferred
• Minimum of 3 years experience in an administrative role is required
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment (printers, scanners, etc.)
• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• High level of accuracy and attention to detail
• Ability to work well with others and provide excellent customer service
• Ability to handle various tasks and solve problems efficiently
• Ability to handle sensitive information with discretion
• Willingness to adapt to changing priorities and handle multiple tasks

Additional Information

All your information will be kept confidential according to EEO guidelines.

Remote work may be performed a maximum of 10 days per calendar month. However, the number of days should never exceed 3 days per week. This number of days is not cumulative and does not carry over from one month to the next.

Individuals requesting formal remote work arrangements must be employed with UTAC for a minimum of 30 days of continuous, regular employment and must have a satisfactory performance record.

All your information will be kept confidential according to EEO guidelines.