Remote - Certified Medical Assistant - Full Time (Bilingual preferred)

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Welltality

Remote - Certified Medical Assistant - Full Time (Bilingual preferred)

National
Full Time
Paid
  • Responsibilities

    Certified Medical Assistant (CMA) – Remote | Full-Time

    Welltality is seeking a dependable, detail-oriented Certified Medical Assistant (CMA) to join our growing remote team. This role is ideal for someone who thrives in a structured, phone-based environment and enjoys making a direct impact on patient care.

    As a CMA with Welltality, you will play a key role in completing Medicare Annual Wellness Visit (AWV) pre-screenings and helping patients stay on track with their healthcare.

    What You'll Do

    • Conduct Annual Wellness Visit questionnaires over the phone with patients
    • Make outbound calls to schedule and complete screenings
    • Accurately document patient information in EMR systems (NextGen, etc.)
    • Identify eligible patients and assist with scheduling
    • Maintain clear, professional communication with patients and clinic staff
    • Ensure all documentation is complete, accurate, and compliant
    • Meet daily and monthly performance expectations

    What Success Looks Like

    • Comfortable handling high call volume daily
    • Ability to maintain efficient call times (typically under 30 minutes)
    • Consistently meeting productivity expectations ( ~1.1 screenings/hour )
    • Strong attention to detail with minimal errors
    • Reliable attendance and consistent communication

    ✅ What We're Looking For

    • Certified Medical Assistant (required)
    • Previous experience in phone-based or call center work strongly preferred
    • Excellent communication and patient engagement skills
    • Comfortable working in a fast-paced, metrics-driven environment
    • Highly dependable with strong time management and accountability
    • Tech-savvy with experience using EMRs and Microsoft Office
    • Bilingual (Spanish) is a plus

    Work Environment Expectations

    • This is a fully remote position (32–40 hours/week)
    • Must have a quiet, distraction-free workspace
    • Must be able to remain fully engaged and available during scheduled hours
    • Reliable internet connection required

    Compensation & Perks

    • $17–$18/hour based on experience
    • Monthly performance-based bonus opportunities
    • Consistent full-time hours
    • Supportive team environment with ongoing coaching and feedback

    Why Join Welltality?

    At Welltality, we focus on delivering meaningful healthcare support that improves patient outcomes. Our team plays a vital role in helping patients stay proactive with their care while supporting physician practices nationwide.

    We value accountability, teamwork, and continuous improvement , and we're looking for individuals who take pride in their work and want to grow with us.