Job Summary

The Gynecology Medical Assistant performs activities that enhance patient care and contribute to the efficiency and organization of the practice. Within their scope of clinical competence and under the supervision of the physician or provider, the Medical Assistant provides clinical care, assists physicians, nurses, and other staff, and performs administrative duties. Responsibilities include supporting smooth patient flow, accurate documentation, and a positive patient experience. This role requires professionalism, attention to detail, and familiarity with gynecologic procedures, patient care protocols, and office operations. The MA is also cross-trained to support front desk duties as needed. All duties are performed with the highest level of confidentiality, quality of care, and service toward patients, staff, physicians, and guests, and in adherence to office policies outlined in the employee handbook.

General Accountabilities / Key Responsibilities

• Demonstrate professional behavior and maintain a high standard of conduct in the workplace.

• Prepare treatment rooms for patient examinations and procedures.

• Properly clean and sterilize treatment rooms and equipment between patients to maintain a safe and sanitary environment.

• Interview patients to obtain accurate medical histories and record vital statistics and test results in patient medical files.

• Perform routine screening tests, including height/weight measurements and blood pressure checks.

• Perform clinical procedures such as phlebotomy, injections, suture removal, and dressing changes.

• Properly clean, sterilize, and maintain medical instruments and equipment; dispose of contaminated supplies and sharps according to protocol. Daily at the end of each shift.

• Maintain clinical supplies and equipment; provide management with inventory lists for purchase.

• Daily maintaining clinic cleanliness, including garbage disposal, restocking supplies and toiletries, and maintaining a safe environment.

• Assist physicians and providers during examinations by preparing and handing over instruments and materials, when needed during procedures.

• Navigate EMR and other office technology efficiently, including obtaining and uploading patient consent forms, order forms, results, and documentation.

• Conduct insurance benefit verifications and assist with prior authorizations.

• Order medical devices and follow up with specialty pharmacies as directed.

• Educate patients on procedures, medications, and follow-up care.

• Schedule patient appointments pursuant to provider protocol; coordinate follow-ups and referrals.

• Screen incoming phone calls, facilitate appropriate communication, and prioritize based on urgency.

• Perform administrative duties as needed, including answering phones, emails, faxes, and patient portal messages.

• Participate in Quality Improvement activities, continuing education programs, and all assigned meetings.

• Cross-trained to support front desk duties as needed.

• Perform other duties as assigned to facilitate efficient medical care.

• Ability to foster teamwork and maintain a positive, collaborative office culture.

The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: High school graduate or equivalent.

• Experience: 2 years of related experience; or equivalent combination of education and experience.

• Licenses/Certifications: CPR and first aid certification required; certification as a Medical Assistant (CMA) preferred.

• Knowledge of AthenaOne EMR System preferred.

• Ability to adapt to change and accept constructive feedback.

• Must travel between offices based on clinic needs.

Skills

• Strong customer service skills with a proven track record of providing superior patient care.

• Detail-oriented with a demonstrated commitment to accuracy and quality.Strong organizational skills and ability to multitask in a fast-paced environment.

• Excellent communication skills with the ability to effectively interact with patients, staff, and providers.

• Proficient in Google Suite.

• Knowledge of instrument cleaning and sterilization, autoclave maintenance, phlebotomy, device ordering, and specialty pharmacy follow-up.

• Ability to adhere to office policies as outlined in the employee handbook.

• Bilingual (Preferred)

Physical Requirements

• Ability to stand for extended periods and assist with patient positioning.

• Manual dexterity to handle instruments and specimens.

Employee Acknowledgment

I acknowledge that I have received, read, and understand the duties and responsibilities of my position as outlined in this job description. I understand that my responsibilities may change over time as required by the organization, and I agree to perform such duties as assigned.

I understand that this job description is not intended to be all-inclusive and may be revised at the discretion of management.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Gynecology Institute of Chicago