Benefits:

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

401(k) matching

No counting pills. No busy pharmacy lines. No retail rush!

Looking for a Pharmacy Technician position that offers a change of pace? Join Downriver Medical Associates and make a meaningful difference in patients’ lives in a quiet, office-based call center environment!

Job Overview

Downriver Medical Associates is seeking an upbeat, dedicated, and knowledgeable Pharmacy Technician to join our Call Center Department. In this unique role, you’ll support patients by helping manage medication refills, coordinating care, and ensuring patients stay connected with their healthcare providers.

You’ll work behind the scenes to help patients manage their medications, assist with patient onboarding and consent, and collaborate with primary care providers (PCPs) and specialists to support continuity of care.

Knowledge, Skills & Abilities:

· High school diploma or equivalent; certification as a pharmacy technician is required.

· Previous experience in a pharmacy or healthcare setting is a plus.

· Familiarity with electronic health records (EHR) and pharmacy management systems.

· Strong attention to detail and ability to prioritize tasks effectively.

· Excellent verbal and written communication skills.

· Ability to work independently and as part of a team.

· Computer proficient.

· Read, speak and understand the English language.

· Willingness to participate in goal-setting and educational activities for own professional advancement.

Position Description:

· Reconcile medications from various pharmacies and healthcare providers to ensure accuracy and safety.

· Collaborate with patients, PCPs, and specialists to coordinate care and manage medication therapies effectively.

· Act as a liaison between patients and healthcare providers, facilitating communication regarding medication management and care plans.

· Document and relay any patient concerns or inquiries to the pharmacist or relevant healthcare team members.

· Participate in training and continuing education to stay updated on policies and medication management techniques.

· Process medication refill requests received through MyChart and voicemail, adhering to the current office policies.

· Participate in team meetings to discuss workflow improvements and patient care strategies.

· All relevant and related duties as required.

Position Requirements:

Must posess a Pharmecy Tech certification

Must have at least one year experience in a Pharmacy Tech position

EPIC experience preferred

Physical Requirements:

· Ability to remain in a stationary position (sitting or standing) at a desk or workstation for extended periods (typically 6–8 hours per shift).

· Frequent use of hands and fingers to operate a computer, telephone, and other office equipment.

· Ability to occasionally move about the office to retrieve files, access office equipment, or communicate with colleagues.

· Must be able to communicate clearly and effectively in person, over the phone, and via email.

· May occasionally be required to lift or carry office materials or supplies weighing up to 20 pounds.

· Visual acuity to read and interpret documents, computer screens, and written communication.

· Auditory ability to effectively hear and interpret telephone conversations and in-person dialogue.