Job Description
PURPOSE OF THIS POSITION
E-COMMERCE SPECIALIST is responsible for developing and executing our eCommerce growth strategy for the E-Commerce Channels. This role will lead every aspect of our go-to-market strategy in e-Commerce focused on market leading growth.
We are seeking a highly motivated and very hands-on E-COMMERCE SPECIALIST to work collaboratively in all aspects of web product management and merchandising. This individual is responsible for the set-up including product descriptions, images, and technical data - on several different e-commerce sites responsibility includes: direct account responsibility including planning and strategy execution for multiple channels.
PRIMARY RESPONSIBILITIES
Drive sales and support - Develop E-Commerce programs, marketing activation, prepare and implement content improvements that drive sales and market share across key Retailer accounts like Amazon, E-bay etc.
Upload product content / assets for all products including titles, descriptions, dimensions, pricing, videos, images for e-commerce key accounts.
Ensure content management best practices by managing and updating the e-com content.
Leverage sales by analyzing product placement and improved process.
Direct account responsibility for E-Commerce channels.
Demonstrate leadership by staying abreast of performance results and industry trends and providing regular updates and recommendations to the organization regarding growth opportunities and system enhancements.
Respond to customer calls and web inquiries regarding online merchandise; document and ensure prompt and proper resolution of customer queries.
Escalate/engage other departments in the organization to provide a solution according to the procedures.
Receive, review, ensure accuracy and execute orders
Maintain consistent and professional contact with agents and service providers; Constantly update dispatch boards.
Protect organization's reputation by providing the service we promise.
Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arises.
Company Description
With our primary operation begun with refurbishing computers. Certified Refurbished produces quality products that meets the industry standards, and customer expectations, we are specialized in providing four major brands of products from HP, DELL, IBM and Lenovo. With a high level of experience Certified Refurbished gained trust with international clients. Our quality refurbished computers currently get exported to many countries and regions including Europe, Asia, etc., to be widely used in industries including school boards, home appliances, businesses, retail stores, manufacturing, electronic instruments, home businesses etc.