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Medical Contact Center Agent/Operator

Chagrin Answering LLC

Medical Contact Center Agent/Operator

Seven Hills, OH
Full Time
Paid
  • Responsibilities

    Job Description

    AT THIS TIME WE ARE ONLY HIRING LOCAL APPLICANTS. Training will be in-person at our call center. This position is available for remote work upon completion of training, achieving call metrics, attendance/punctuality, and full comprehension of account protocols. Fast paced 24/7 live inbound Contact Center Agent needed for well established local small business. Hiring for FULL TIME night shift, Mon-Tu-Wed-Th-Fri 10p-6a. Job requires communication with inbound medical calls requiring immediate dispatch to a Dr. Strict attention to detail and protocol is required for this position, must be able to work under pressure. Relay detailed message information to the appropriate person via text, email, voice, page or fax.

    • Paid training.
    • Must work well in a fast paced environment.
    • We are 24/7/365...Must be punctual and able to work some weekends and some holidays.
    • Ability to communicate effectively with both Doctors and patients in a concise, effective manner while showing kindness, patience, and empathy.
    • Must be a good listener, excellent grammar and spelling mandatory. Prior call center experience a plus.
    • Familiarity with HIPAA guidelines preferred but will train experienced candidate.
    • Experience with Startel telephony system a plus!

    Competitive starting wage. Opportunity to work from home once training and performance metrics are met. How quickly you deploy remotely depends solely on your ability to master our call center system and protocols. If you like an office environment, you can work in the call center, you don't have to go remote! Opportunity for advancement for those eager to learn and utilize other skill sets they have mastered during their employment history! If you get satisfaction knowing you helped someone, this is the job for you! We are growing and looking for qualified applicants in it for the long haul, we want YOU with us on our journey! YOU can make a difference!

    Company Description

    Well established local 24/7 live inbound contact center in Seven Hills, OH. Clients include medical, service, and commercial accounts.