Job Description

Changing the world is all in a day's work at CPSG. Join us at CPSG as a CUSTOMER AND BRANCH OPERATIONS ASSOCIATE II based in Norristown, PA!

This role is in the CPSG Operations function. A successful incumbent is expected to (i) Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc., and (ii) Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service.

CUSTOMER AND BRANCH OPERATIONS ASSOCIATE II EXPERIENCE:

• High  school diploma/GED 
• Minimum of 2 years customer care experience, manufacturing or distribution  environment
• Excellent communication, organization and problem-solving skills; strong computer skills

CUSTOMER AND BRANCH OPERATIONS ASSOCIATE II RESPONSIBILITIES:

• Maintain heavy daily telephone contact with external and internal customers  regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established  processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up  with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed  expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are      assigned, as well as additional hours as needed
• Protect  CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and   participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on  projects as needed

CPSG is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.