Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills Requirements: * High School Diploma or GED equivalent required * 2+ years experience as customer service specialist or administrative assistant * Ability to read and learn parts book and chemical instructions * Excellent telephone skills and voice Advantageous Skills/Experience: * Prior Ecommerce software experience * Prior Hot Tub Industry experience Company Description Our aim is to deliver quality products and services to each and every customer who comes through the door. Whether you need a hot tub repair or simply want to purchase a new hot tub, you can get what you need from someone who knows what they are doing. With more than 30 years in the business, you aren't dealing with just anyone. You are dealing with an experienced Sundance dealer.

Company Description

Our aim is to deliver quality products and services to each and every customer who comes through the door. Whether you need a hot tub repair or simply want to purchase a new hot tub, you can get what you need from someone who knows what they are doing. With more than 30 years in the business, you aren't dealing with just anyone. You are dealing with an experienced Sundance dealer.