Change Management Specialist

Location: Buffalo, NY Work Mode: Hybrid – 3 days/week onsite Type: Full-time / Contract

Key Requirements

8+ years of IT Service Management / Change Management experience.

Strong ServiceNow Change Management expertise.

Experience with CAB, Change Enablement, Change Calendar, and Change Governance.

Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.

Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.

Strong ITIL knowledge; ITIL 4 Foundation required.

Experience with Incident & Problem Management integration.

Knowledge of DevOps/CI-CD change management and automation.

Strong analytical, communication, stakeholder management, and leadership skills.

Financial services/banking experience is preferred.

ServiceNow CSA/CIS-ITSM certification is a plus.

Preferred Experience

Change automation / AI automation

ServiceNow ITSM

Risk and impact assessment

Change-related KPI reporting

Releasing audit-ready change records

Contact

Austin Soto: austin.soto@ishareinc.com Nicky Verma: nicky.verma@ishareinc.com

Flexible work from home options available.