HEAD OF CONTENT & COMMUNITY

ABOUT CHANGEENGINE

ChangeEngine is founded by successful Silicon Valley/UK SaaS entrepreneurs who've previously raised investment from Aaron Levie (Box.net), Eric Schmidt (Google board), Dharmesh Shah (HubSpot), and many other SV luminaries before exiting prior ventures.

Now, we've started ChangeEngine to empower companies to communicate with their employees in the most intelligent and impactful way possible. Delivering critical and beneficial information about what their company has to offer, such as careers, benefits, software, coaching, compliance, diversity, and much more. As a result, we enrich people's work-life experience by highlighting initiatives that are truly meaningful, whilst staying within their current working flow.

Simply put, we're pushing companies to be the best-in-class when it comes to their employees.

We're a true startup, meaning you'll be a fundamental part of the company, our culture, and its DNA. By joining this early on, you get to experience the excitement, wins and energy that a young company offers!

MORE ABOUT THE FOUNDING TEAM

You'll be joining 4 experienced entrepreneurs from the US and UK. Together they have already built global SaaS companies and have 7 combined exits. Spanning both regions they have access to a wide range of VC backing and support. For this new venture, they are capitalizing on their SaaS experience to build even more meaningful tech. Between them, they already have the product, operations, sales, marketing, and customer success skills but now seek a Head of Content & Community.

YOUR ROLE

As Head of Content & Community and one of our first employees, you'll be key to helping us write and deploy the most important People Programs and Recipes delivered via ChangeEngine's product and services. You'll own the growth of our ChangeLibrary which includes all programs our customers can deploy in minutes delivering an elevated experience for their employees. You'll also be building and managing a community of People Leaders while keeping them engaged and contributing to the ChangeLibrary templates so the whole community can benefit from best practices across company boundaries. 

What we're looking for in a Head of Content & Community

• Strong background in Customer Success and working with Customers at an early-stage company.
• Ability to write engaging content and copy that demands engagement. 
• Experience building, managing, and engaging users on and off a SaaS platform.
• Serve as the Community "change agent" and lead direction, change, and communication to both internal teams and the community at large.
• Collaborate with internal teams to seed the community prior to launch with relevant content and resources.
• Develop and maintain relationships with key customers and influencers in the community.
• Create and implement a clear, research-backed content strategy, engagement strategy, and community content calendar.
• Develop and monitor key performance indicators to measure community engagement, and establish and maintain quarterly reporting.
• Establish internal processes for handling community member feedback, insights, and questions that require specific technical or product expertise.

What we believe is important in the role

• Practice customer empathy and user love.
• Passion to drive user engagement and adoption.
• Develop expertise in People Programs over time and become a subject matter expert in People and HR programs and recipes that drive improve employee experience and improve employee engagement and retention. 
• Ability to develop, manage, and grow customer relationships.
• Foresight to plan and develop expansion/upsell opportunities. 
• Ability to articulate actionable insights for internal stakeholders based on community analytics
• Social media savviness with the ability to implement strategies and moderate online conversations
• Knowledge of brand tone and voice, social trends, and best practice

Benefits & Perks

• Stock Options
• Competitive salary
• Hybrid working (a mix of in-office and work-from-home)
• Health insurance which includes additional perks
• Team retreats (occasionally between US/UK)
• $500 L&D budget to help you continually grow
• Modern tech equipment (apple products)