Job Description

We are currently seeking Customer Service Representatives to interface with customers by phone and process order requests into the computer.

As the Customer Service Representative you will be responsible for:

• Talking with potential customers by answering product and service questions; suggesting information about other products and services.

Using the computer to:

• Look up records and enter customer information.
• Process sales orders for motorcycle and ATV parts and accessories.
• Process catalog requests.
• Answer customer questions and deliver customer service.
• Determine and communicate prices for parts requested.
• Process change of address information.
• Process order cancellations and changes.
• Soliciting sale of feature, cross-selling, and up-selling products to customers.
• Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction.
• Addressing complaints and customer concerns, and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority.
• Displaying the ability to control calls, and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.
• Displaying and understanding of, and the ability to, process International customer orders.
• Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources.
• Displaying flexibility in work schedule.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Previous telephone sales or parts sales experience is a plus. Motorcycle mechanical knowledge is beneficial.

Job Type: Full-time

Company Description

Chaparral Motorsports is your one stop Motorcycle and ATV superstore, offering a great selection of motorcycle parts, accessories, motorcycle gear and motorcycle tires. We stock aftermarket motorcycle parts and factory OEM parts for thousands of dirt bikes, street bikes, cruisers, ATV's, UTV's and scooters. Chaparral is an Authorized Dealer for the likes of Honda, Yamaha, Kawasaki, Suzuki, KTM, Kymco, Can-Am and Polaris. If you are in the market for a vehicle, stop by our 160,000 square foot Southern California Motorcycle Dealership, where we have new and used motorcycles for sale.