Job Description

Interfaces with customers in person or by phone. Records customer information and requests into computer and provides customer service by performing the following duties.:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Talks with customers by phone or in person in a professional and courteous manner

Retail associates use the computer to:

Look up customer history records and enter customer information

Process purchases for merchandise

Process inventory inquiries

Answer customer questions and deliver customer service

Process customer requests for items to be ready for pick-up

Stamps, attaches, or changes price tags on merchandise, as required

Stocks, organizes and cleans storage areas and retail displays with new or transferred merchandise as needed

Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales

Cleans display cases, shelves, and aisles

-Greets customers into the showroom, and personally assists in helping to find/identify products for purchase

-Receives payment for parts, and bags merchandise for customer

-Completes any follow-up necessary to ensure complete and accurate service and customer satisfaction

-Addresses complaints and customer concerns, and bringing them to the attention of assigned Store Management for further investigation and consideration

-When time between customers is available, attends to the Showroom daily and weekend task lists

-Must have flexibility in work schedule

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Previous retail and cashiering experience is preferred for this position.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Company Description

Chaparral Motorsports is your one stop Motorcycle and ATV superstore, offering a great selection of motorcycle parts, accessories, motorcycle gear and motorcycle tires. We stock aftermarket motorcycle parts and factory OEM parts for thousands of dirt bikes, street bikes, cruisers, ATV's, UTV's and scooters. Chaparral is an Authorized Dealer for the likes of Honda, Yamaha, Kawasaki, Suzuki, KTM, Kymco, Can-Am and Polaris. If you are in the market for a vehicle, stop by our 160,000 square foot Southern California Motorcycle Dealership, where we have new and used motorcycles for sale.