Job Description

HEALTH BENEFITS COORDINATOR

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Director of Community Support Services

SUPERVISORY RESPONSIBILITIES: Health Benefits Counselors, Mount Auburn Lab Intake Counselors at both sites.

WHO YOU ARE:

YOUR ROLE & IMPACT

As part of a dynamic team at Charles River Community Health (CRCH), a healthcare practice providing compassionate care to underserved communities, the HEALTH BENEFITS COORDINATOR will play a critical role in the comprehensive health benefits process. The HEALTH BENEFITS COORDINATOR will have a solid understanding of health insurance requirements, regulations, and policies. The HEALTH BENEFITS COORDINATOR will supervise counselors, prepare reports, compile statistical data, and develop key internal and community relationships to streamline the referral process

YOUR RESPONSIBILITIES

• Assist clients with completion of forms and applications as needed, to obtain health insurance and/or other financial and health information relating to Mass Health, CMSP, Connector Care, and Health Safety Net.
• Follow up on patient enrollment status and patient documentation requirements.
• Prepare reports and forms on a timely basis.
• Compile statistical information needed for DPH and other contractors.
• Supervise and train Health Benefits Counselors and Mount Auburn Lab Intake Counselors, ensuring competent coverage for the Center during all hours while the center is open.
• Develop working relationships with staff of other community agencies to make referral process more efficient.
• Assist with the acquisition and development of culturally sensitive education materials for use in community outreach and education programs.
• Attend all necessary DPH and related meetings pertaining to various grants and contracts.
• Work collaboratively with other Health Center staff in meeting JCAHO accreditation and other regulatory and/or funding requirements.
• Perform other duties as required.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS 

•  Mature responsible individual; team-oriented.
•  Strong organizational and communication skills.
•  Experience in health care or social service preferred.
•  Ability to work one evening a week.
•  Fluency in Spanish or Portuguese required
•  High School graduate, Associates Degree preferred.
•  Experience in diverse culture preferred.

WHO WE ARE & WHAT WE DO

CHARLES RIVER COMMUNITY HEALTH’S mission is to improve the health and well-being of the communities of Allston, Brighton, Waltham and surrounding areas by providing quality, compassionate, coordinated care that is patient-centered, family friendly, and community focused.  

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 15,000 patients annually, and 80% of those served are well below the poverty line while over 60% speak in a language other than English.  

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial, and other barriers to care, and eliminating health care disparities for our patients.  We also advocate for the needs of our patients, the community, and public health causes. 

OUR PROMISE

If you are passionate about providing access to quality and compassionate care to the underserved, you will find your career rewarding and impactful. As HEALTH BENEFITS COORDINATOR, you will be part of a dynamic and fast-paced team with a shared vision to break down barriers in delivering healthcare excellence!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Employee Signature: _______________________________________________________ Date: 

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.  By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. _CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.  Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.  _