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Retreat Director

Massage Heights

Retreat Director

Matthews, NC
Full Time
Paid
  • Responsibilities

    Become part of the leadership team at Massage Heights and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of a Retreat Director who is passionate about leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.

    Here’s why you’ll love working at Massage Heights:

    Robust leadership training and development: we want to support you in your role and set you up for success

    You’ll experience a culture that invests positive energy into everything we do

    A dynamic compensation plan that will reward you for your leadership skills

    The essential duties and responsibilities of the Retreat Director position are designed to ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:

    Manage and oversee all aspects of Daily Operations:

    Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

    Recruit, hire, train, develop and retain top talent

    Effectively create and manage team member schedules to ensure proper execution of daily operations

    Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

    Lead by example, demonstrating the ability to achieve personal as well as team goals

    Dedicate time to work the floor to provide your team with in-the-moment coaching

    Adhere and align the team and Retreat to our Brand Standards:

    Create an environment that is passionate about providing supreme guest service

    Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

    Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies

    Build the business by conducting local store Marketing activities:

    Plan, prepare and execute events to promote Massage Heights in your area

    Conduct the necessary marketing activities to drive leads

    Develop partnerships with local businesses in your area

    A strong candidate will possess the following:

    Minimum 2 years membership-based service and/or retail management experience

    Experience managing hourly wage employees

    Self-starter mentality with strong leadership, organization, communication and interpersonal skills

    Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)

    Experience in training, coaching, and conflict resolution

    Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

    Demonstrate working knowledge of computers and standard software

    Basic business math skills

    Financial and P&L experience

    Must be able to work varied hours to include weekends, evenings, holidays, etc.

    If you feel you are ready to demonstrate your leadership skills and positively impact the lives of people we serve, please complete this short application and attach your resume.