Job Description

ABOUT CHARTERUP

CharterUP aims to be the leading charter bus platform in the world and is looking for people that want to be along for the ride. We are disrupting the highly fragmented bus industry by connecting providers (supply-side bus companies) to customers (demand-side businesses, non-profits, and governmental entities). We strive towards having as many enthusiastic demand-side and supply-side customers as possible, which leads to increased group travel and a greener earth.

ABOUT THIS ROLE

We are looking for a highly-intelligent, ambitious Product Manager to jump in and help us lead the roadmap for one of our major products! Our product managers have sharp business acumen, extreme attention to detail, and the aptitude to analyze customer needs and translate them into development-ready features.

What You'll Do

• Lead one of CharterUP's main products through a data-driven, passionate approach
• Work closely with company stakeholders, including Vice President of Product and CEO
• Drive timeline of engineering solutions and Provide ready-to-code designs to the development team
• Create dashboards and instrumentation for all CharterUP teams
• Gain intimate knowledge of our customers and act as a customer champion
• Drive team culture with your relentless work ethic and high energy
• Wear a sales hat and implementation hat in order to derive valuable customer insights

What You'll Need

• Experience fully owning a technology product for at least 2 years, which includes being responsible for the product roadmap
• 4 years of experience in a fast-paced technology startup or equivalent environment, such as investment banking or consulting
• Bachelor's degree in Computer Science, Computer Engineering, or STEM degree from a top-ranked institution
• Ability to prioritize roadmap features and fully scope features for a product
• Excellent communication skills, both written and verbal with technical and non-technical teams
• Superb attention to detail
• Understanding of the full-stack development process
• Experience with UI/UX focused design standards
• Welcomed experience in the transportation industry, with e-booking or ticketing systems, B2B SaaS, or mobile products
• Familiarity with Jira, GitHub, Sketch, and InVision or similar tools and platforms
• Working knowledge of SQL Databases

Location

Every new hire, regardless of location, will work remotely for at least the next couple of quarters until it is safe to return to the office nationwide. CharterUP's headquarters are in Atlanta but employees can work remotely full-time or from one of CharterUP's satellite offices in New York City or Austin. For this position, employees must be located on the East Coast, even if remote.

APPLICATION PROCESS

1. Candidate submits CharterUP online application

   • Resumes encouraged to be at most one page in length

2. Initial evaluation

   • General aptitude assessment (Wonderlic)
   • Questionnaire regarding product manager experience
   • Discovery call

3. Product assessment

   • 2-hour exercise to assess product manager capabilities

4. Interviews

   • Candidate to meet with various members of the dev team, including CTO and VP of Product
   • Candidate to meet with founder and other members of the executive team

5. Offer

   • Background and reference checks prior to formal offer

CHARTERUP PRINCIPLES

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First

   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit

2. Create an Environment for Exceptional People

   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard

3. Everyone is an Entrepreneur / Owner

   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term

4. Relentlessly High Standards

   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality

5. Clarity & Speed

   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results

6. Mandate to Dissent & Commit

   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction

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