Job Description

POSITION DESCRIPTION, QUALIFICATIONS & DESIRED EXPERIENCE:

Trace orders as required and notify customers of any activity concerning their merchandise. · Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders in a courteous and professional manner. · Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction. Investigate and resolve inventory discrepancies, as well as, assisting other office staff when necessary · Maintains a current and accurate procedural book which details processing requirements for each account. Experience with heavy phone volume, cold calling. Greets visitors to office when filling in for the Receptionist. Follows all office rules and regulations concerning safety, phone etiquette, and Internet policies. Keeps a professional office space by being organized and paperwork filed accordingly.  

MINIMUM REQUIREMENTS: · High School Diploma and/or GED equivalent is required. · Minimum of three to five (3-5) years of experience in a Customer Service Call Center environment. · Must possess excellent verbal and written communication skills. · Ability to prioritize and organize their work efficiently by being a self-starter. · Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing priorities. · Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook).

· Ability to work in a fast-paced work environment. · This position uses a computer, calculator, phone, copier, printer, scanner, and fax machine.

WE PARTICIPATE IN E-VERIFY AND UPON HIRE WILL PROVIDE THE FEDERAL GOVERNMENT WITH YOUR FORM I-9 INFORMATION TO CONFIRM THAT YOU ARE AUTHORIZED TO WORK IN THE U.S.

Reasonable accommodations will be made for qualified individuals with disabilities so that they can perform the essential functions of the job.

All candidates are advised that certain requirements related to the current COVID-19 pandemic will or may apply to this position. Face masks will be required for candidates to enter Chartwell offices and may be mandatory within the assignment location. Maintaining a safe distance of at least 6 feet from others and following good hygiene practices such as frequent hand washing/sanitizing will also be required while within Chartwell offices and in many of the work environments we staff. Additional measures such as body temperature screening may be implemented based on the most current guidelines and directives.

Chartwell Staffing Solutions provides one of the most comprehensive benefits packages in the industry to our employees. Benefits include:

•                     Medical

•                     401K

•                     Skills Training

•                     Referral Bonuses

•                     Weekly pay with direct deposit option

Chartwell is a leader in matching great people with meaningful work. We connect over 5000 associates with our business clients each day through our 30+ locations across the United States. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, we offer employment opportunities at any stage in your professional career.

Chartwell provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Description

Chartwell Staffing Solutions is committed to providing a quality workforce to our clients while always recognizing the needs of our employees and their families. We are now one of the top 10 privately-owned staffing agencies in the U.S. with over 40 offices located across the country. We look forward to hearing from you!