Job Description

SUMMARY

We are a global automotive leader that serves both commercial and consumer clients by always doing the right thing for our people, our customers, and the community.  We deliver a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately-owned dealership groups in the United States. 

CUSTOMER SERVICE REPRESENTATIVE ROLES & RESPONSIBILITIES:

• Assist drivers with emergency roadside assistance. 
• Assists drivers in locating suitable repair locations.
• Provides accurate documentation on all maintenance and repair events.
• Verifies that all repair and maintenance work is necessary and done at a fair price.
• Reviews and authorizes all repairs for fleet vehicles as necessary.
• Documents all instances where a cost savings is realized.
• Ensures appropriate preventative maintenance schedule is followed.
• Maintains all monthly metrics at or above the established goal. 
• Offers assistance willingly and makes a positive contribution to morale.
• Shows sensitivity to and consideration for other’s feelings. 
• Punctual, regular and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. 
• Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals.  Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information. 
• Maintains a positive relationship with management and other workers, and listens effectively.
• Must be able to complete transactions with accuracy while providing a high level of quality service
• Perform all other duties and special projects as assigned.

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• High School Diploma or Equivalent
• Vocational or Technical education recommended
• Basic Knowledge of Microsoft Office
• Typing – 20-25 WPM
• 3 to 5 years of experience in automotive or truck repair
• Preferred ASE Certified in 3-7 car, or 3-6 truck repair categories

Company Description

Founded by Tony Chase in 2008, ChaseSource has become one of the most opportunistic and agile staffing firms in the US. ChaseSource is a minority-owned enterprise specializing in recruiting and helping organizations solve their staffing issues.