Job Description
REMOTE CUSTOMER SERVICE | THIS CUSTOMER SERVICE ASSOCIATE PROVIDES ASSISTANCE TO INCOMING CALLERS.
REMOTE CALL CENTER AGENTS
- SHIFT: 5 days a week. Hours of operations 7am-7pm CT( Schedule subject to change)
- JOB TYPE: Full-time / 40 hours per week
- PAY STRUCTURE: $12.50/hr.
- LOCATION: Full-time Remote Position
RESPONSIBILITIES INCLUDE:
- Responds to phone inquiries in a prompt, courteous and concise manner
- Documents all encounters in clear and concise online logs
- Meets individual performance standards
- Performs other duties as may be assigned by management
- Attains and maintains strict required attendance and performance metrics
MUST-HAVE QUALIFICATIONS:
- Excellent Customer Service skills
PREFERRED QUALIFICATIONS:
- Microsoft Office experience
- Ability to multi-task
PROFESSIONAL SKILLS:
- Eagerness to contribute in a team-oriented environment
- Good communication (written and oral) and interpersonal skills
TO BE CONSIDERED TO MOVE FORWARD IN THE HIRING PROCESS PLEASE USE THE FOLLOWING LINKS TO COMPLETE THE REQUIRED ASSESSMENTS:
STEP 1: CONFIRM YOUR SETUP AND SYSTEM
- PLEASE CONNECT YOUR COMPUTER TO THE INTERNET USING YOUR ETHERNET CORD
- CLOSE OUT ALL OTHER APPLICATIONS PRIOR TO BEGINNING THE ASSESSMENT TO ENSURE NOTHING IS SLOWING DOWN YOUR UPLOAD AND DOWNLOAD SPEEDS
- IF YOU HAVE A SMARTTV OR ANY VIDEO GAMES, ROKU, ETC CONNECTED, PLEASE DISCONNECT THEM FROM YOUR INTERNET WHILE COMPLETING THE ASSESSMENT
HOME READINESS ASSESSMENT: http://www.easysimulations.com/dc2/register/signinbyid.aspx?pid=3108a5ba-cfb6-4392-bace-9dc673af92a2
STEP 2: CUSTOMER SERVICE & TYPING SKILL TEST
- THE ASSESSMENT IS TESTING SPEED, ACCURACY, EFFICIENCY AND MULTITASKING, PLEASE READ ALL QUESTIONS COMPLETING AND MOVE WITH A SENSE OF URGENCY
CHASESOURCE TESTING PACKET LINK: http://www.easysimulations.com/dc2/register/signinbyid.aspx?pid=42a2d75e-4e68-499c-a2e4-5667dcc66edb
ONCE YOU'VE COMPLETED THE ASSESSMENTS, PLEASE EMAIL YOUR NAME AND PHONE NUMBER TO CSOSTAND@CHASESOURCE.COM TO DISCUSS NEXT STEPS.