Job Description

The Patient Check-In Agent plays a key role in providing a smooth and efficient check-in experience for patients across multiple clinic locations. This position is responsible for answering patient kiosk check-in calls by video, assisting patients with the check-in process, collecting payments for patient responsibilities, and checking patients in across multiple systems while relaying any important information to the clinic they are checking in for. When not engaged with patient check-in calls, the agent provides support with simple, manageable administrative and office tasks as assigned.

Qualifications

• High school diploma or equivalent

• Excellent communication skills, including the ability to clearly assist patients via video calls

• Strong customer-service orientation with a friendly and professional demeanor

• Ability to navigate and manage multiple software systems simultaneously

• Comfortable using video-based technology, kiosks, and standard office equipment

• Strong attention to detail when relaying information between patients and clinic staff

• Ability to handle patient interactions with empathy, patience, and discretion

• Reliable, self-motivated, and able to work independently with minimal supervision

• Ability to maintain confidentiality and comply with HIPAA and clinic privacy standards

• Strong problem-solving skills and ability to troubleshoot basic technical or patient-use issues

Additional Information

At Memphis Physical Therapy, our number one priority is the patient. With multiple clinics serving communities in Tennessee and Mississippi, we strive to provide individualized treatment with hands-on, compassionate care. Our philosophy is to provide the highest quality therapy through personalized care and education. We support creative and individualized intervention. Our customized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Join our team of the very best in the industry