The Check-Out Receptionist in a neurology practice is responsible for managing the final stages of a patient’s visit, ensuring smooth transitions to follow-up care, and maintaining accurate administrative records. As a patient-focused professional, you will perform various services and related activities in support of patient care. You will demonstrate the ability to use good judgment and communicate effectively with all patients, families, licensed personnel, insurance companies, and third-party payers.

The check-in process sets the tone for a patient’s visit (as does check-out) and overall satisfaction and operational efficiency.

Key Responsibilities: Patient Services

Patient Check-Out: Greet patients promptly and assist with any questions or concerns

Follow-Up Scheduling: Arrange next appointments, diagnostic tests, or referrals as needed, ensuring compliance with insurance requirements

Diagnostic Orders: Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities

Referrals & Authorizations: Handle outgoing referrals and prior authorizations

Documentation: Export clinical summaries and fax dictations referring physicians

Patient Communication: Provide instructions for follow-up, and maintain a positive, professional environment

Team Collaboration: Work closely with all employees to ensure seamless patient flow

Give instructions to the patient as instructed by the provider (scheduling/messages), schedule appointments, and answer patient questions

Administrative Support

Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with HIPAA laws and regulations

Maintain organized stations (reception and management team must be able to find all documents/related work materials necessary in your absence)

Serve as a team player and perform other essential duties or pending tasks when needed in a positive and professional manner

Treat all individuals (patients, coworkers, and other professionals) with respect; bullying will not be tolerated

Adhere to all privacy and confidentiality guidelines

Other duties as assigned

Qualifications

1 year of medical office experience preferred

Ability to handle confidential information with discretion and professionalism

Strong customer service and communication skills

Empathetic, respectful, and professional demeanor

Computer literate

Ability to multitask and manage multiple responsibilities simultaneously

Attention to detail

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

401(k) Retirement Plan

Great Work Environment