Job Description

The Field Service Representative is responsible for installing and repairing all Checkpoint ID systems, training customers on the use of systems, and completing on-site surveys as required.

JOB RESPONSIBILITIES

• Installs and maintains Checkpoint’s products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, SAP system updates and timely communications.
• Practices safety procedures and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal services department to ensure service and installation standards and responsiveness are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager

Qualifications

EDUCATION

• 2 year AA degree or BSET in electronics, equivalent military training or industry experience.

EXPERIENCE

• Experience with electronic test equipment and digital meters
• Hands-on experience EAS
• Hands on experience with RFID a plus

KNOWLEDGE, SKILLS, & ABILITIES

• Network Certification a plus.
• Valid driver’s license in current state of residence.
• Ability to read and understand blueprints and technical documentation.
• Understanding of customer requirements.
• Computer proficiency (Word, Excel, e-mail).
• Strong verbal and written communication skills.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Ability to communicate technical issues and corrective actions to customers.
• Strong problem solving and customer service skills
• Ability to lift at least 60 lbs and 25 lbs overhead.
• Ability to operate a circular saw to cut floors for wire routing.
• Ability to work on lifts, ladders and new and existing construction sites.
• Ability to travel for service or installation projects. Time in transit approximately 50%.
• A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays.

Additional Information

All your information will be kept confidential according to EEO guidelines.