Job Description
The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives. Salary range: $46000 - $56000 per year. Responsibilities:
· Own the customer communication relationship during the 2-3 month project fulfillment process
· Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors
· Collaborate with the sales, design, procurement, and construction teams to improve workflows
· Brainstorm the development of internal apps to assist with the post sales processes
· Maintain quick response times between clients and all internal teams
· Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with
· Capture customer feedback and uphold high standards for CSAT and NPS scores
· Collaborate with cross-functional teams across business and product
Qualifications
Additional Information