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Account Executive Assistant

Chicago Connect

Account Executive Assistant

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives. Salary range: $46000 - $56000 per year. Responsibilities:

    ·        Own the customer communication relationship during the 2-3 month project fulfillment process

    ·        Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors

    ·        Collaborate with the sales, design, procurement, and construction teams to improve workflows

    ·        Brainstorm the development of internal apps to assist with the post sales processes

    ·        Maintain quick response times between clients and all internal teams

    ·        Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with

    ·        Capture customer feedback and uphold high standards for CSAT and NPS scores

    ·        Collaborate with cross-functional teams across business and product

  • Qualifications

    Qualifications

    • Minimum of 1+ years prior customer or client service work or related experience required
    • BA/BS degree strongly preferred
    • Excellent written and verbal communication skills required
    • Ability to handle high volume, complex inquiries, and high-profile client base
    • Proven success operating in a fast-paced, customer service environment
    • Effective presentation and training skills required
    • Effective collaboration and problem-solving skills required
    • Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
    • Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
    • Excellent organizational and time management skills

    Additional Information

    • Dental Insurance
    • Health Insurance
    • Paid Time Off
    • Vision Insurance