Job Description

The Client Success Manager is responsible for maintaining and growing client relationships. They will work as a “bridge;” owning the communications between internal SHR teams and its clients. The successful candidate will have strong account management skills as well as a thorough understanding of contingent workforce practices, issues and trends. Salary range: $49000 - $59000 per year.

Responsibilities:

• Schedule and conduct client meetings to ensure mutual goals are being met and exceeded.
• Prepare and present persuasive service proposals.
• Manage and grow relationships with all assigned clients.
• Anticipate and take appropriate action to market future opportunities to clients.
• Continuously work to expand the client base through ongoing marketing and promotional activities.
• Connect with candidates, colleagues and clients on a regular basis to develop and maintain key relationships.
• Stay abreast of current staffing trends and recommend creative strategies to facilitate new business development and superior service to existing clients.
• Proactively address and resolve issues arising with clients, including using sound judgement within matters of account management on behalf of SHR.
• Keep the clients up to date on new system enhancements and integrations that have been released.
• Proactively drive effective strategies to help client achieve organic growth.

Qualifications

• Bachelor's Degree or equivalent experience
•   1+ years of experience in a client-facing role with digital commerce or subscription billing services
• Technical savvy and analytical skills to assess and report on their process; recommending optimization strategies and solutions
• Demonstrated success in achieving retention and long-term partnerships with clients
• Excellent communication and presentation skills to lead calls, gather requirements, present business cases and consult on recommended solutions and strategy

Additional Information

This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.