Job Description

GENERAL DESCRIPTION:

Under direct supervision of the Supervisor, Compliance Audit, the Compliance Audit Specialist is responsible for performing the audit of a member’s benefit before the retirement or refund benefit is finalized.

JOB REQUIREMENTS:

PRIMARY RESPONSIBILITIES

●       Audit accounts of individual members to ensure accuracy (i.e., pension, refunds, deceased and disability).

●       Ensure all settlement related records have been reported accurately by the employer.

●       Coordinate with Compliance Audit team and/or Employer to verify and resolve variances that may occur due to discrepancies in data or changes to the pension code.

●       Prepare manual corrections as needed and document such corrections.

●       Research and review audit process to create consistent solutions and documentation; provide potential resolution as needed. 

●       Track and prepare requested documents for external and internal purposes.

●       Coordinate with audit team members in resolving member and employer related exceptions.

●       Review assigned benefit escalation tickets in a timely and accurate manner.

●       Notify senior team members of any process breakdown immediately.

●       Assist Supervisor, Compliance Audit and Senior Manager, Compliance on various projects as required.

POSITION QUALIFICATIONS

●       Proficient in relevant computer applications such as MS Office and MS Excel.

●       Ability to collaborate as a team and stay on top of workload.

●       Demonstrate analytical and organizational skills and strong attention to detail.

●       Strong problem solving and time management skills.

●       Ability to balance multiple priorities and complete assignments within time constraints and deadlines.

●       Effective verbal and written communication skills, with the ability to adjust communication technique to suit different audiences. 

EDUCATION AND EXPERIENCE

·       Bachelor’s degree required in Business or related field.

●       Minimum of one year experience is preferred.

●       High level of proficiency in relevant computer applications, including Microsoft Office and Microsoft Excel.

PHYSICAL REQUIREMENTS

●       While performing the duties of this job, the employee will likely sit for long periods of time, with some standing and repetitive physical activity.

●       The employee may occasionally lift and/or move up to 10 pounds.

ENVIRONMENT

●       This job operates in a professional office environment. This role routinely uses standard office equipment (i.e., computers, phones, and photocopiers).