Job Description

PURPOSE:

Support and assist the Escrow Officer / Closer throughout closing escrow transactions.

RESPONSIBILITIES:

The primary responsibilities of the Escrow Assistant are to coordinate each transaction from start to close with their Escrow Officer. This includes opening orders, distributing title commitments/reports as well as clearing title matters. The Escrow Assistant shall assist with preparation of closing documents specific to the transaction and disbursement of all closing funds. The position requires daily customer contact via phone and email, with the utmost focus on customer service. The role of Escrow Assistant is fast paced and includes handling multiple files at once.

INTERPERSONAL SKILLS

• Controlled demeanor: reacts well under pressure (i.e. end of month deadlines)

• Team Player: works well with others, both internally & externally

• Displays Empathy: knows how to handle sensitive customers, has had customer service experience

• Honest and trustworthy: handling sensitive material.

   

  PROBLEM SOVLING

• Creative: able to solve unique problems on own when necessary

• Demonstrates good judgment: makes rational, object decisions

• Flexible: able to coordinate responsibilities within the department

   

  COMMUNICATION SKILLS

• Active listener: understands the need of customers

• Communicates effectively

• Good phone presence

   

  IMPACT SKILLS

• Action-Oriented / Proactive: tries to resolve a problem before it arises

• Ability to coordinate a variety of tasks and set priorities under pressure

• Attentive to detail and remains alert to customer requests

• Able to conquer challenges and obstacles

• Able to complete required tasks with minimal supervision, self-starter

Company Description

Fast paced, growth oriented culture focused on positively impacting and improving peoples lives through the dream of homeownership