Job Description

 Phoenix, Arizona

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.

POSITION SUMMARY:

The IT Help Desk Specialist will provide support to end users on a variety of IT/IS issues.   Will identify, research, and resolve Tier 1 IT/IS technical problems.  Will answer and respond to IT/IS client telephone calls and email requests for service.  Will document, track and monitor problems to ensure a timely resolution.  Will work closely with Tier 2 IT/IS team members as needed on issues needing deskside support and/or escalated issues.  Will provide deskside support as required

MINIMUM QUALIFICATIONS:

• 2-year associates degree in Information Technology and 1-3 years of help desk/desktop support experience and/or technology certification or equivalent combination of relevant education, certification and technology experience
• Must have strong customer service, time management, and written/verbal communication skills
• Prior experience in a technology support Help Desk environment
• Ability to troubleshoot a variety of hardware and software issues
• Knowledge of Microsoft OS including Windows 7 and Windows 10
• Knowledge of Microsoft tools including Office and Outlook
• Knowledge of PC hardware
• Basic understanding of networking technologies and protocols such as basic IP addressing, DNS, DHCP, and VPN client configuration
• Experience with Active Directory a plus
• Experience with Windows Server a plus
• Ability to prioritize assigned projects, help desk calls, and emails
• Ability to lift up to 50 lbs and move computer, network and A/V equipment
• Availability for on-call status
• Able to adapt to varying/change of work hours as necessitated depending on support need changes
• Bilingual (English and Spanish)

COMPLETE JOB DESCRIPTION ATTACHED

Company Description

The right candidate will also be highly aligned to our overall organizational culture as well as the ability to work seamlessly within the team. What can you expect? Making a difference in our community, opportunities to grow and learn with the organization/team, and the feeling of family which is core to our culture.