We are looking for an experienced and passionate shift leader to join our team.

As a shift leader, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.

To be successful as a shift leader you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating, and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation

Deliver exceptional guest services

Ensuring guests receive The Chicho’s Experience

Plan and develop the marketing events and communicate with the marketing team to receive promotional material, flyers, etc.

Respond efficiently to customer questions and complaints.

Organize and supervise shifts.

Manage and lead staff

Assist the general manager in hiring/onboarding process if necessary

Perform admin tasks such as filing invoices, employee files, data entry etc.

Develop hourly staff

Training and evaluate staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including small wares

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

Prepare for quarterly site visits, make corrections as needed and consult operating owner for approval and guidance

JOB REQUIREMENTS:

Ideally, 2+ years of experience as a Restaurant Manager or similar role

Ideally, 2+ years of experience customer service management

Ideally, 2+ years of experience serving and bartending

Nights and weekend availability required

Valid drivers license and reliable transportation

Experience with Microsoft Teams, Outlook, etc.

Extensive food, beer and liquor knowledge

Computer literacy and data entry

Familiarity with restaurant management software

Experience in event planning

Strong leadership, motivational and people skills

Good financial management skills

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Complete our short application today!