Job Title: Cashier

Job Type: Full-time/Part-time

Pay Type: Hourly

Wages: Competitive

Location

3454 Historic Sully Way

Chantilly, VA 20151

Role Summary

A Cashier serves to provide a personalized customer experience to every guest ensuring our Recipe for Service standard is met. This individual must have a passion for service, excellence and people. A Cashier reports directly to the Team Leader on duty. The cashier will be directly responsible for implementing our Recipe for Service, believing that it should be executed by every member of the restaurant team. This Cashier must be willing to follow the instructions of the Team Leader with a sense of urgency and good attitude. Must also be an expert at the Core 4, speed of service and suggestive selling. A Cashier is a restaurant sales builder.

General Responsibilities

Must possess the ability to work quickly and efficiently multi-tasking when needed

Operational excellence delivered all day everyday

Executes Second Mile Service at all times

Creates emotional connections with guests

Carries trays to tables for guests with needs and children

Exhibits the Core 4 all day everyday

Upholds all policies and Quality/Standards

Creates a culture desiring to set next shift up for success in Front of House (no us vs, them)

Strives to maintain a healthy working relationship with back of house

Engages customers in conversation as soon as they enter the restaurant

Enthusiastically and promptly makes eye contact and greets every customer in dining room

Assists with the customers’ needs

Solicits feedback from guests showing that we care – Were your waffle fries hot?

Suggests our delicious desserts

Solves any guest problems immediately

Acknowledges all customers waiting in line even while serving the customer in his/ her line

Serves as a "Sales Builder" for the restaurant - not just an Order Taker

Constantly and consistently offers Suggestive Selling Upgrades “Will that be a large?”

Recommends new products or additional items – deluxe? Bottled water?”

Must be able to remember customers so the orders are delivered to the proper tables

Transitions without prompting typing names on orders to find guests quickly during peak times

Re-stocking front counter, (and drive thru area if needed)

Flexible to move as needed to help with team member breaks

Takes initiative to assist in another position as needed in drive-thru, dining room or board

Example - if there are very few or no customers at counter, and we are in the red, offer to jump in and help assemble or expedite

Carry catering orders out to the car for the customer.

Refreshes beverages

Requirements

Available to work a minimum of 10 hours per week

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis