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Hospitality Leader

Chick Fil A Air and Space Museum Pkwy

Hospitality Leader

Chantilly, VA
Full Time
Paid
  • Responsibilities

    Location

    3454 Historic Sully Way

    Chantilly, VA 20151

    Role Summary

    Work with the internal team, marketing staff, and directors to increase sales opportunities and thereby maximize revenue for the organization. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Dulles Discovery is successful in the following areas:

    Front of House & Drive Thru Staffing and Operations

    Leadership and People Development of Front of House & Drive Thru Team

    Vision and Service Model compliance throughout all areas of oversight.

    General Responsibilities:

    Develop a restaurant culture of sales-focused team members and leaders. A culture of product knowledge, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Zappo’s Teavana, Apple. This is a culture change.

    Maintain vision alignment with the Operator and the leadership team

    Participate in monthly Director Team meetings

    Ensure “Suggestive Selling” is taking place throughout the restaurant

    Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.

    Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.

    Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

    Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

    Front of House Responsibilities:

    Approve the quality of opening and closing procedures by performing regular walk throughs with leadership team.

    Ensure and coach Team Members and Leaders to consistently follow all Chick-fil-A processes and procedures.

    Complete Scheduling in a way that positively impacts the business for labor costs and allows for proper execution of 2MS, OE and EC.

    Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

    Proficient in all positions throughout restaurant.

    Proficient in maintenance of equipment.

    Understand the federal and local health code regulations.

    Assist Operator in Time Punch Management.

    Train team to present food to guests with neatness and attractiveness.

    Ensure leaders are appropriately and consistently performing money duties – count down registers, perform close of day in the back office and deposits.

    Oversee ordering of money for change fund.

    Oversee cleanliness and organization systems.

    Ensure completion of daily reports and tracking of cash over/short.

    Oversee speed of service and completion of goals.

    Own the customer experience, including but not limited to, Operational Excellence and Raving Fan Metrics through CEMs, ROE and RQA systems

    Develop leaders to execute disciplinary expectations all day, every day.

    Maintain/Oversee front counter employee performance review system.

    Lead regular/ongoing coaching sessions with AM & PM Managers while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.

    Create ongoing/daily relationship with Kitchen Director – both working to ensure all parts of the business are in full support of each other.

    Ensure all front counter employees are always in full uniform/groomed property, etc.

    Ensure all front counter employees are knowledgeable about menu options and pricing.

    Responsible for development of all Front Counter team members, team leaders and managers.

    Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.

    Create, lead and implement systems that will be the standard for all front counter innovation and high performance teams throughout the restaurant.

    Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.

    Perform/Oversee all money duties – counting down registers, performing close of day in the back office and bank deposits.

    Ensure Front Counter is always clean and organized by creating and implementing a cleanliness/maintenance schedule.

    Marketing Responsibilities:

    Oversee marketing budget

    Marketing team leadership – Coordinator and Promotions Team

    Execute marketing plan and measure results

    Represent the Operator and Chick-fil-A at community events

    Work alongside the Director, Business Development to build community relationships, sales building ideas and ongoing sales innovation streams

    Establish good will and build sales through DOC and PAL coupon distribution

    Develop and execute cross-promotions with other merchants in the surrounding areas

    Develop and execute Business of the Day program

    Promotion tracking & analysis

    Redemption tracking & analysis

    Maintain restaurant website; update with current promotions

    Manage donation requests

    Manage and execute Food Distribution plan (at least once per week)

    Work to increase sales by locating, developing, defining, negotiating, and finding new revenue streams and customer acquisition streams

    Become our ambassador to the community – develop a deep understanding of our community and its opportunities.

    Actively and aggressively go after mutually-beneficial partnerships within the community

    Represent the Operator and Chick-fil-A at community events

    Develop and execute cross-promotions with other merchants in the surrounding areas

    Build Rolodex of “Community Influencers” in our area for every Industry – Retail, Restaurants, Finance, Tourism, Hotels, Education, Construction, etc. Build relationships/contacts and work to foster relationships for sales growth.

    Activate strong relationship with government officials

    Oversee social media plan/e-blasts & text messaging programs

    Execute events strategy based on Marketing Plan

    Ensure all communications are in compliance with Chick-fil-A graphic and logo standards

    Distribute appropriate marketing materials to appropriate staff

    Track coupon redemptions; sort for month-end packages

    Ensure sampling is being maximized on a daily basis

    Ensure POP materials are up and all store merchandising is well-coordinated (one consistent message)

    Develop and execute Team Member Contests tied to results

    Maintain restaurant website; update with current promotions

    Manage and execute Food Distribution plan based on 1% marketing credit

    Activate the Cow

    Yearly & Quarterly Planning:

    Work with Operator and Director, Business development to complete Annual Marketing Plan and Annual Business Plan.

    Create quarterly plans based on business fluctuations and needs for Marketing and FOH Management Teams.

    Ensure marketing team and FOH drills down plans into daily tasks and execution plans

    Skills:

    Strategic thinker, Goal-oriented, Tech-savvy

    Completed all necessary eTRAIN material.

    Great communicator both in handling difficult situations and a diverse team.

    Mature, dependable and results-oriented

    Ability to work in a team environment

    Very detailed oriented & keenly observant

    Professional marketing or communications experience

    Outstanding communication skills

    Maintains a number of business and professional community contacts

    Self-starter, creative and flexible

    Ability to work well with the public/network

    Outgoing/friendly

    Good business sense, achiever

    Affinity for sales/marketing

    Good written/verbal communicator

    Good negotiation skills

    Strong project/time management skills

    Strong follow-through on assignments

    Proven history of consistently performing at a high level

    2nd Mile Service is second nature

    Unquestionable integrity and represents Chick-fil-A well

    Anticipates problems before they happen

    Passionate about building relationships with clients

    Able to lift 40 - 60 pounds on a consist basis

    Ability to prioritize

    Organizational skills

    Close attention to detail

    Ability to multi-task

    Detail orientated

    Able to work well independently and in a team environment

    Servant spirit with strong sense of stewardship

    Self-starter who completes tasks without excessive supervision

    Specific Experience:

    Required: High School Diploma or equivalent

    Required: Strong analytical and problem solving skills

    Preferred qualifications:

    Bachelor's degree or above, preferably in a business or hospitality

    Experience as a leader food service operations

    Years of Experience: 2

    Bilingual: English and Spanish

    This is a full time position.

    This person must be skilled in time management.

    This person must be self-directed and highly organized.

    This person must master all knowledge and skills of every position in the Restaurant.