We are looking for responsible and outgoing Team Members who can bring our remarkable hospitality and food quality to everyone's doorstep. When not fulfilling delivery orders, certain positions inside the the restaurant will be assigned, includING taking customers' orders, payment, fulfilling orders, cleaning, stocking and ensuring guests feel cared for. Delivery Team Members' (internally called a Driver) main responsibilities include delivering all orders assigned to them with efficiency and care. The ideal candidate must be able to exude Chick-fil-A hospitality with our guests in a caring way. Clear and excellent communication skills via our delivery app are paramount to help us continue meet our guests' expectations outside of the restaurant.
REQUIREMENTS
● Must have a C class license for 2 years
● Must be a responsible driver (show care and concern on the road)
● Must have reliable transportation
TEAM VALUES
Excellence
● We grow to be the best version of ourselves
● We give our best effort in everything we do
● We build on a vision that being your best requires hard work
Teamwork
● We work together to get more done and have more fun
● We talk to each other and not about each other
● We treat each other with respect while supporting and encourage each other
Care
● We take action because it demonstrates we care about each other and about our guest
● We do what is necessary, not what is easy
OUR PROMISE
Excellence
● We are not perfect but we will PURSUE perfection
● We hire for character and values
● We develop skills
Teamwork
● We stop negative gossip
● We remove bad attitudes from the business
● We celebrate progress and team member development
● We praise others generously
Care
● We give to our local schools and community
● We provide life balance by being closed on Sundays
● We do what we say including great pay, scholarships and retirement planning
MAIN RESPONSIBILITIES
● Greeting customers when entering and leaving the premises
● Following safe driving procedures
● Managing transactions using Delivery App
● Managing Cash
● Serving guests via Delivery
● Keeping your delivery vehicle clean and organized
● Bagging and wrapping purchased goods for safe transport
● Upselling and cross-selling when appropriate
● Read, understand and comply with all parts of the Team Member Handbook
● Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC)
● Deliver portions that are correct and meet all weight and presentation expectations
● Protect the customer experience by ensuring packaging, food presentation and quality is top level
● Appropriately handle all customer issues and play a positive role in customer recovery
● Show up on time, have a great attitude and work hard for your entire shift
● Constantly improve yourself by finding ways to do your work better and faster
● Proactively pursue the certification process and look for opportunities to be cross-trained
● Be responsible to fill your shift if you are not able work
● Ensure your appearance is in compliance with the Handbook
● Be a team player
● Display care and a sense of personal responsibility to the success of your role in the business
● Takes Initiative
● Outgoing and fun
● Great attitude
● Hard working
● Dependable
● Honest
● Demonstrate self-leadership attributes
● Team player
● Positive attitude & role model
● Responsive to needs of the team
● Works to serve others
● Motivated to grow and to learn
● Great verbal communicator
● Outgoing/friendly/patient
● Desire for ongoing training/education
● Detailed & keenly observant
● Passion for procedural discipline
HOW TO APPLY
Apply online. We will contact you to schedule an in-person interview.
Chick-fil-A 101 & Telephone in Ventura is a local small business. We provide equal employment opportunity and comply with all Federal, State, and Local laws.