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Hospitality Team Member

Chick-fil-A Bastrop

Hospitality Team Member

Bastrop, TX
Full Time
Paid
  • Responsibilities

    HOSPITALITY PROFESSIONALS

    Bastrop FSR • Role Clarity

    RESTAURANT MISSION:

    To KNOW and to NOURISH the community of Bastrop County & all who travel along Highway 71.

    RESTAURANT VALUES:

    Stewardship • Professionalism • Excellence • Enthusiasm • Development

    I. EXECUTIVE SUMMARY

    The Mission of a Hospitality Professional is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day.

    II. ROLE & RESPONSIBILITIES

    • Front Counter
      • Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
      • Take accurate and timely orders
      • Fulfill guests’ orders by preparing beverages and sauces
      • Complete table touch in’s during the guests visit.
    • Drive Thru
      • Work with speed and accuracy at all times on headset, outside order taking, bagging or window
      • Be flexible and be able to multi-task
      • Make beverages while taking orders on headset
      • Handle cash transactions with urgency and accuracy

    III. KEY MEASURABLES

    • CEM Scores at or above current goal (Overall Satisfaction > 80%)
    • Speed of Service below 3:30

    IV. SCHEDULE DETAILS

    We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We offer part time positions as well!

    V. DIRECT REPORTS

                All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.

    V. SKILLS NECESSARY

    • A Heart of Service
    • Honor, Dignity, & Respect to All
    • Strong Interpersonal Skills
    • Professionalism
    • Availability
    • Punctuality
    • Coachability
    • Competitiveness
    • Enthusiasm                                
    • Reliability
    • Self-Motivation
    • Organization
    • Ability to Multi-Task
    • Strong Ethics
    • Well-Versed
    • Humility
    • Eagerness to Learn
    • Initiative
    • Sense of Purpose Beyond Themselves
    • Sincerity
    • Great Stewardship
    • Honesty