Chick-fil-A Fairfield Commons Mall Marketing Director Internship -
Role Summary:
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Deliver portions that are correct and meet all weight and presentation expectations.
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Proactively pursue the certification process and look for opportunities to be cross-trained.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the business
Requirements
Available to work a minimum of 25 hours per week in the restaurant and on social media
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Establish goodwill and build relationships within the community through cross promotions, remote sampling, and DOC (digital offer card) distribution
Orchestrate marketing activities such as Fundraising, Kids Expo, Sponsored Events, etc
Specialize in customer service and external marketing related communications
Coordinate deliveries and formally set up presentation of food
Play a part in developing monthly, localized marketing plan driven from primary and secondary campaign and implements them in the restaurant
Foster a marketing mindset among team members
Social media promotions and posts
Meet bi-weekly with Marketing Director from our sister store
Willing to work in the restaurant in operations if needed
Skills
Outgoing and fun
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
***Hours and wages are negotiable