Role Summary

This role has been created to foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC) while offering assistance at a team member level to the marketing team.

General Responsibilities

Be a team player

Read, understand and comply with all parts of the Team Member Handbook

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Show up on time, have a great attitude and work hard for your entire shift.

Constantly improve yourself by finding ways to do your work better and faster.

Proactively pursue the certification process and look for opportunities to be cross-trained.

Be responsible to fill your shift if you are not able work.

Ensure your appearance is in compliance with the Handbook and Marketing-specific guidelines.

Display good stewardship and a sense of ownership for the business

Requirements

Available to work a minimum of # hours per week

Be sure that guests are having a positive experience when dining at our restaurant.

Consistently represent our restaurant in a respectable light.

Continuously promote the restaurant by educating guests about upcoming events.

Assist in setting up and taking down decorations in the dining room for spirit nights

Sample products to guests on a weekly to monthly basis at the discretion of the Marketing Director.

Check in with guests at tables every 15 minutes or as needed

Refresh beverages and clear trays for guests

Socialize with guests and assist them with finding a table

Deliver large orders to the car for high needs guests when needed

Offer balloons, cows, and any approved marketing gifts to children during events at the discretion of the Marketing Director

Assist in keeping the condiment stands stocked

Assist with bathroom checks

Make sure that Cow is placed back in the correct storage space after each event.

Assist with any additional lobby clean ups

Ask questions if something isn’t clear.

Be open to constructive feedback

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis