HR and Talent Leader

Location

3454 Historic Sully Way

Chantilly, VA 20151

Role Summary

This role is an ambassador, leader and critical component in ensuring that Chantilly Air and Space Chick-fil-A is successful in the following areas:

Catering Execution and Growth Strategy Implementation

Customer Relationship and Retention within Catering

Third Party Vendor Account Management and Billing

Human Resources – Systems, Documentation, Accountability

General Administrative and Organizational backbone of Director Team

Vision and Service Model compliance throughout all areas of oversight.

Required to be thoroughly engaged in all business operations during all business hours, holidays, and weekends (both day and night).

General Responsibilities:

Develop a restaurant culture of hospitality and sales-focused team members and leaders. A culture of product knowledge, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Zappo’s, Teavana, Apple. This is a culture change.

Maintain vision alignment with the Operator and the leadership team.

Participate in monthly Director Team meetings.

Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.

Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.

Ensure Managers and Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

Human Resources Responsibilities:

Assist with various Payroll responsibilities (verify time punch detail report, fix errors, input direct deposit, etc.).

Maintain Payroll Notes excel document; enter payroll deductions as needed.

Oversee uniform tracking/ordering/distribution.

Distribute appropriate administrative/procedures/documentation materials to staff.

Lead New Hire Process/Checklist/Onboarding Process.

Oversee/Maintain Employee Policy Handbook and provide updated copies to team.

Maintain job application email (cfawatertower@gmail.com).

Maintain employee files in filing cabinet (file disciplines, write-ups, etc.).

Maintain discipline binder and ensure compliance by all leaders.

Overall office and employee file organization.

Assist in Employee Review system to ensure timely reviews are completely and recorded. Lead employee review schedule.

Track first aid inventory & place order as needed.

Receive deliveries and route to appropriate parties.

Place monthly warehouse order as directed by Financial return director.

Order parts from Strategic/vendors as needed.

Oversee Store Email inbox – route to appropriate party/respond as necessary/sort and organize in files.

Verify Status of I-9’s & Maintain I-9 Binder.

Ensure back office computer, restaurant dropbox, and office files are organized.

Ensure back office and catering office are organized and clean.

Purchase office supplies when needed; keep inventory list.

Maintain vendor files & vendor contact sheet.

Require Tax Exempt Forms for all Tax Exempt Sales, ensure form is on file.

Maintain select store documentation (phone numbers, labor law posters, MSDS sheets)

Overall responsibility for Human Resources department.

Ensure all systems are standardized – onboarding, employee review systems, etc.

Ensure compliance with DOL – I9 compliance, etc.

Protect the business from unnecessary risk through consistently executed policy compliance and thorough documentation of employee policy violations.

Work with operator to ensure Unemployment claims are responded to in a timely, appropriate manner.

People – Leadership and People Development:

Create a dynamic leadership development program for the following levels. Team Leader, Manager & Director.

Use the ESRC (Expectations, Skills, Resources, Consequences) and SERVE models as basis for all levels.

Serve as an advocate for overall feel of team and more complex social-emotional needs of team.

Create a “Leadership Readiness Filter” for upcoming leaders and document. Base this on non-negotiable characteristics and performance. For example, integrity, no write-ups, humility, etc. This will be used before we move anyone into leadership so that coaching begins on a weakness before moved into leadership.

Develop a distinct difference between the “training” of leaders and the “development” of leaders. Some training does apply – money, closing procedures, etc. But when does training stop and development begin?

After initial program is complete, what does “Ongoing Development” look like? Create level-based Ongoing Development based on outside reading, one-on-one coaching sessions, etc.

Assist Training in onboarding and performance feedback systems.

Lean into Employee Performance Feedback and Review schedules to support other directors in feedback and development tactics.

Serve as lead director on Hiring in terms of pacing, systems, and interviewing. Support other Operations Directors in hiring decision making.

Yearly & Quarterly Planning:

Work with Operator to complete Annual Business Plan.

Create quarterly plans based on business fluctuations, goals and needs for BOH Management Teams.

Catering Responsibilities:

Oversee catering team to ensure that proper planning, preparation and staffing for catering sales is met.

Responsible for all Third party relationships and account management.

Responsible for all accounts receivable, TBC account management and CRM maintenance.

Be director team advocate for needs and development of catering team. Provide support and coaching when catering team needs.

Drive sales growth mentality and encourage creativity and innovation in catering growth.

Protect the catering customer experience by ensuring packaging, food presentation and quality is top level

Ensure “Suggestive Selling” is taking place throughout catering team.

Maintain and implement documentation around all catering procedures and training program for team leaders around catering.

Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A catering processes and procedures.

Responsible for all processes around catering ordering, deferred ordering, packaging, execution.

Work with Catering Team management to meet goals of sales, service, and quality.

Ensure food safety requirements are being met as catering orders are prepared for delivery and onsite.

Appropriately handle all catering customer issues, play a positive role in customer recovery.

Own execution of catering with orders in terms of order preparation, customer interaction and delivery of food.

Work with Front Counter and Kitchen Leadership Teams to ensure that staffing is appropriate for all catering needs. Make necessary changes once schedules have been finalized.

Ensure catering orders are completed adhering to CFA catering procedures/guidelines.

Ensure timely response to all contact by customers- No more than 24 hours.

Develop Catering Coordinator and Admin role. Oversight of all catering team members.

Ensure Catering Van is functioning and taken care of.

Regularly track quality of food at time of preparation and at delivery site.

Perform regular checks of quality of service given at deliver site to create accountability for standards amongst catering team members.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Completed all necessary eTRAIN material.

Great communicator both in handling difficult situations and a diverse team.

Ability to work in a team environment

Very detailed oriented & keenly observant, outstanding communication skills

Self-starter, creative and flexible, Outgoing/friendly

Good written/verbal communicator

Strong project/time management skills, Strong follow-through on assignments

Proven history of consistently performing at a high level

2nd Mile Service is second nature, Passionate about building relationships with clients

Unquestionable integrity and represents Chick-fil-A well

Anticipates problems before they happen

Able to lift 40 - 60 pounds on a consist basis

Ability to prioritize

Organizational skills

Close attention to detail

Ability to multi-task

Detail orientated

Able to work well independently and in a team environment

Servant spirit with strong sense of stewardship

Self-starter who completes tasks without excessive supervision

Specific Experience:

Required: High School Diploma or equivalent

Required: Strong analytical and problem solving skills

Preferred qualifications:

Bachelor's degree or above, preferably in a business or hotel/restaurant management

Experience in teaching and a passion for excellence in training.

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must have basic computer skills.

This person must master all knowledge and skills of every position in the Restaurant.

Minimum Age

21+ years old